8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
Please make an application promptly if you are a good match for this role due to high levels of interest.We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.8x8 is seeking a visionary Data Architect to lead the design, management, and scaling of our next generation data platform, with Snowflake and Tableau at the core. This platform will support both advanced reporting and analytics, directly aligned with our company’s strategic vision. The ideal candidate will bring revolutionary thinking to our data architecture, tackling existing challenges related to data governance, definitions, and business rules. This is a key role within the company’s broader data team, requiring close collaboration with C-suite executives and cross-functional teams to drive a transformative approach to data. Play a pivotal role in building a next-gen data platform that will shape the future of data at 8x8.Key Responsibilities:
Data Architecture Design & Strategy:
Develop and lead the implementation of the company’s next-generation enterprise data platform, with Snowflake and Tableau at the center.Build and maintain a comprehensive data architecture roadmap, outlining a clear path to achieving a scalable and extensible data infrastructure.Lead the effort to establish a unified vision for end-to-end data management, including governance, controls, definitions, and business rules.
Data Modeling & Integration:
Design both logical and physical data models to meet evolving business needs, ensuring best practices are followed.Integrate various data sources, including Salesforce, and use ETL/ELT processes (via Matillion) to streamline data flows into centralized repositories.Collaborate with the engineering team to build a cloud-first data architecture, avoiding unnecessary platform dependencies.
Data Governance & Security:
Establish robust data governance frameworks that ensure compliance, data privacy, and data quality across all organizational levels.Implement security protocols to safeguard sensitive data and align with industry regulations.
Collaboration & Stakeholder Engagement:
Partner with business units to understand and analyze data requirements, translating them into technical specifications and solutions.Present architectural visions and progress to senior leadership, including C-suite executives, ensuring alignment with broader business goals.
Documentation & Roadmap Creation:
Lead the effort to document the data architecture strategy and vision, making sure it is socialized effectively across the organization.Within the first six months, deliver a detailed roadmap that outlines the key milestones needed to achieve an optimal data architecture.
Performance Monitoring & Continuous Improvement:
Monitor data systems for performance issues, scalability concerns, and areas for improvement.Keep up with emerging technologies and industry best practices, incorporating new tools and techniques as appropriate to enhance 8x8’s data capabilities.
Qualifications: Bachelor’s degree in Computer Science, Data Science, Information Technology, or a related field; Master’s degree preferred.5+ years of experience in data architecture, data modeling, or related roles. Strong hands-on experience with Snowflake and Tableau, including performance optimization and design of scalable data systems.Experience with Matillion, Salesforce, and data integration methodologies, with a preference for avoiding unnecessary platform dependencies.Deep knowledge of data governance, compliance, and security frameworks. Expertise in data modeling tools and ETL processes, with an ability to optimize data flows and warehouse performance.Strong communication and presentation skills, with experience engaging at the C-suite level.Analytical mindset with excellent problem-solving skills and a visionary approach to data.
#J-18808-Ljbffr
