Working collaboratively with their immediate team, the wider PCR team and project stakeholders around the business, the Data & Products Manager leads the strategy, planning and delivery of data/analytics services across their project portfolio. This includes data analysis, visualisation, modelling, mining, KPI definition and data storytelling in support of the PCR priorities. The role ​adds data/analytics value, particularly in the Process Improvement arena, by determining the approach, aiding data gathering and informing solution development using a variety of tools. The DPM oversees and assures project deliverables, ensuring focus on business outcomes and benefits, supported by a Data Analyst who leads the delivery. 

Success is defined by the definition and delivery of effective data/analytics plans, ensuring the right strategies and products achieve the best project outcomes. Key is proactive engagement with internal and external stakeholders, drawing on best practice from likeminded colleagues and industries, and trialling new tools and products to keep the team’s capabilities cutting edge

Lead and deliver data/analytics services for the PCR Solutions portfolio, integrating with Process Improvement/Business Change initiatives to maximise their effectiveness  Effective internal and external stakeholder engagement to understand requirements, inform project scope/delivery and track benefits realisation  Seen as the ‘go to’ person for data/analytics in the PCR team, drawing on all available data sources and passenger/colleague insight, combining datasets to inform projects and drive the right outcomes  Oversight and ownership of data models, ensuring timely updates in line with agreed process changes  Ownership of analytical products and their roadmaps for the PCR team  Timely project delivery maintaining oversight of schedules and risk management, steering of project deliverables and team workload prioritisation, including supplier onboarding and management where required  Ensure data/analytical solutions delivered are in line with Heathrow strategies and policies (. GDPR, Heathrow brand, storage) and have a clear business owner  Experience in leading and delivering data/analytics projects, with demonstrable application of data/analytics in Process Improvement initiatives  Experience in Data Wrangling, Data Visualisation, Data Storytelling, Data Modelling and Data Governance  A proven track record of delivery using Business Intelligence tools and techniques (such as PowerBI)  Ability to read and review programming scripts (R, Python, DAX, or a desire to learn  Ability to address complex challenges in a structured, logical and analytical manner with recommendations being supported by data and facts, using sound judgement and decision making  Strong stakeholder management and communications with an ability to cut through complexity and communicate complex data to analytical and non-analytical audiences  Self-starter who can identify data/analytics opportunities to maximise value to the team A commitment to quality deliverables while balancing competing priorities 

Ideally, you’ll have: 

Experience in Minitab, Data Mining, Machine Learning and cloud technologies such as Databricks  Experience in agile delivery management and Lean/Six Sigma methodologies and statistical analysis tools  Airport Operations, Customer Service or Data Strategy experience