Data Analysts – ITSM & Azure Data Platform

OneAdvanced
North Yorkshire
4 days ago
Create job alert
Join OneAdvanced

We are looking for a Data Analyst with a passion for turning complex operational data into actionable insight. You will work across our ServiceNow ITSM platform and Azure-based data platform (including OneLake and Databricks) to design and deliver insightful reports, dashboards, and analytics using Power BI or ServiceNow dashboards. This role is key to supporting decision-making, service performance improvement, and customer transparency across our managed services portfolio.


What You Will Do

  • Analyse ITSM, ITOM, and CSM data from ServiceNow to identify trends, issues, and opportunities for improvement.
  • Analyse data from various sources to enable insightful reporting.
  • Collaborate with operations, customer success, professional services, sales, marketing and finance teams to develop and maintain KPI dashboards and performance reports.
  • Support the development of self-service reporting via Power BI.
  • Work with the data engineering team to validate and transform data ingested from ServiceNow into Azure One Lake and Databricks.
  • Define data models, joins, and relationships to optimise reporting and analytics.
  • Help shape standard data domains (e.g., incidents, changes, assets, SLAs) for consistent use across reporting.
  • Engage with stakeholders across operations, service delivery, customer experience, and management to understand reporting needs.
  • Translate business requirements into structured datasets and visual outputs.
  • Ensure ServiceNow data quality and work with platform teams to address anomalies.
  • Maintain and evolve a data dictionary for data in Azure One Lake and Databricks.
  • Maintain and evolve reporting catalog for all business reports and dashboards.
  • Contribute to data governance initiatives and metadata management practices.

What You Will Have

  • 5+ years’ experience as a Data Analyst working in IT Services or Managed Services environments.
  • Solid understanding of ITSM data structures (e.g., incidents, changes, SLA metrics) and process reporting.
  • Proficient in Power BI and DAX, with experience building enterprise dashboards and paginated reports.
  • Experience querying and transforming data using Azure Databricks.
  • Familiarity with Databricks, OneLake, Lakehouse concepts, and Delta Lake.
  • SQL skills and experience with relational and semi-structured data.
  • Analytical thinker with strong problem-solving ability
  • High attention to detail and data accuracy
  • Clear communicator, able to simplify complex data into business stories
  • Self-starter with a continuous improvement mindset
  • Strong collaboration and stakeholder engagement skills
  • Excellent verbal and written communication skills
  • Ability to manage multiple tasks, prioritise effectively, and meet business deadlines.
  • Ability and willingness to travel as required

What We Do For You

Wellbeing that means something



  • 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
  • Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
  • Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
  • 24/7 Employee Assistance Programme for confidential support
  • Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back



  • Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
  • Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us



  • SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
  • Access to external training and apprenticeships

Making a Difference



  • MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
  • Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:



  • ULEV car scheme with 1,000+ models
  • Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

Who We Are

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.


OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.


We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.


Join us and become part of a team that’s powering the world of work and making a real difference.


Learn more atwww.oneadvanced.com



#J-18808-Ljbffr

Related Jobs

View all jobs

Data Analysts ITSM and Azure Data Platform

Data Analyst: ITSM & Azure Platform + Power BI

Data Analyst | ITSM & Azure Platform Insights

Data Analyst Career Launchpad: Entry-Level Training & Placement

Data Analyst Career Pathway for Beginners

Senior Data Analysts

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Machine Learning Jobs for Career Switchers in Their 30s, 40s & 50s (UK Reality Check)

Are you considering a career change into machine learning in your 30s, 40s or 50s? You’re not alone. In the UK, organisations across industries such as finance, healthcare, retail, government & technology are investing in machine learning to improve decisions, automate processes & unlock new insights. But with all the hype, it can be hard to tell which roles are real job opportunities and which are just buzzwords. This article gives you a practical, UK-focused reality check: which machine learning roles truly exist, what skills employers really hire for, how long retraining realistically takes, how to position your experience and whether age matters in your favour or not. Whether you come from analytics, engineering, operations, research, compliance or business strategy, there is a credible route into machine learning if you approach it strategically.

How to Write a Machine Learning Job Ad That Attracts the Right People

Machine learning now sits at the heart of many UK organisations, powering everything from recommendation engines and fraud detection to forecasting, automation and decision support. As adoption grows, so does demand for skilled machine learning professionals. Yet many employers struggle to attract the right candidates. Machine learning job adverts often generate high volumes of applications, but few applicants have the blend of modelling skill, engineering awareness and real-world experience the role actually requires. Meanwhile, strong machine learning engineers and scientists quietly avoid adverts that feel vague, inflated or confused. In most cases, the issue is not the talent market — it is the job advert itself. Machine learning professionals are analytical, technically rigorous and highly selective. A poorly written job ad signals unclear expectations and low ML maturity. A well-written one signals credibility, focus and a serious approach to applied machine learning. This guide explains how to write a machine learning job ad that attracts the right people, improves applicant quality and strengthens your employer brand.

Maths for Machine Learning Jobs: The Only Topics You Actually Need (& How to Learn Them)

Machine learning job adverts in the UK love vague phrases like “strong maths” or “solid fundamentals”. That can make the whole field feel gatekept especially if you are a career changer or a student who has not touched maths since A level. Here is the practical truth. For most roles on MachineLearningJobs.co.uk such as Machine Learning Engineer, Applied Scientist, Data Scientist, NLP Engineer, Computer Vision Engineer or MLOps Engineer with modelling responsibilities the maths you actually use is concentrated in four areas: Linear algebra essentials (vectors, matrices, projections, PCA intuition) Probability & statistics (uncertainty, metrics, sampling, base rates) Calculus essentials (derivatives, chain rule, gradients, backprop intuition) Basic optimisation (loss functions, gradient descent, regularisation, tuning) If you can do those four things well you can build models, debug training, evaluate properly, explain trade-offs & sound credible in interviews. This guide gives you a clear scope plus a six-week learning plan, portfolio projects & resources so you can learn with momentum rather than drowning in theory.