DATA ANALYST
9 Month Fixed Term Contract
JOB SUMMARY / PURPOSE:
The role of the Data Analyst (DA) is to manage the collection, input, and maintenance of data sets relating to service requirements and delivery, ensuring all inputs and outputs work to the required standards.
The DA will access, collate, analyse and process data received from a variety of sources, and support the development of a service matrix which compiles, details, tracks and reports live information and data relating to service delivery.
The DA will then work with stakeholders to review the population of systems with the correct data sets. The DA will need to maintain strong communications channels with internal and customer stakeholders to capture any changes in requirements or scope to ensure data sets remain up to date and accurate.
This role will be home based however regular travel to the division hub in Tewkesbury will be required thus a driving licence is required for this position. Residing within a commutable distance of Tewekbury is preferred.
The position requires the candidate to be flexible around the demands and requirements of the relevant projects which may include occasional evening and weekend working.
A positive and flexible attitude to teamwork and a willingness to learn and get stuck in is critical as the DA will need to support the team members and other workstreams as required with tasks and deliverables of the project.
RESPONSIBILITIES / ACCOUNTABILITIES:
Maintain the integrity and performance of the digital environment.
Managing service data set collection, input and management for the development of a service matrix.
Maintenance of data sets, monitoring, tracking and recording scope/ requirements changes.
Manipulate, analyse and interpret complex data sets relating to the service
Develop and support service delivery reporting processes.
identify areas to increase efficiency and automation of processes.
Periodic reconciliation of data sets to ensure data integrity.
Liaise with internal and external stakeholders to fully understand data content.
Analysis of Data and Information
Communication with members of the G4S business in all areas
Assist with the training and support of new staff
Prioritising own work whilst ensuring service level agreements are met
Assist the Contract Management team with reports and information distribution as required.
CORE COMPETENCIES:
Operational systems & technical competency
Google Office software
PowerBI and or other dashboard tools
Developing database queries using products such as Big query/ mysql
Google Office software
Desktop IT skills sheets/ Excel Functionality
Work order management software
Enthusiasm & Drive
Customer Service Excellence
Security Services & Systems knowledge
Ability to create reports and work with detailed analysis
Problem Solving
Excellent Communication skills
Quality Awareness
Analysing, Planning and Organising
Leadership & Team Management.
KEY PERFORMANCE INDICATORS:
Accuracy of service data and reports
Delivery of assigned deliverables on schedule
G4S KPI’s
Internal and external quality audit reports
Customer Satisfaction Scores.
