Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.
Become part of a team that's exploring data to enhance online trust. As a member of Trustpilot's B2B Product Analytics team, you'll be integrated into an engaging environment where your insights will directly contribute to product strategy and drive innovation. We work together to solve complex challenges and uncover opportunities that elevate the experiences of businesses and consumers globally.
At Trustpilot, data isn't just an asset, it's the lifeblood of our platform. We leverage tools and technologies like BigQuery, DBT, Looker, Amplitude, and advanced statistical modelling to understand user behaviour, optimise product performance, and drive data-informed decisions across the business. You'll be working alongside a team of analysts, data scientists, product managers, engineers, and designers, collaborating to build impactful solutions that enhance the value of Trustpilot for businesses worldwide. Our goal is to create an inclusive environment where diverse perspectives are appreciated and everyone’s contributions are valued.
What you’ll be doing:
- Drive product strategy with data: Conduct in-depth analyses to understand user behaviour, identify opportunities for product improvement and innovation, and measure the impact of product changes.
- Promote data-driven decision-making: Collaborate closely with product managers, engineers, and designers to translate data insights into actionable recommendations that influence product roadmap and development.
- Build and maintain data infrastructure: Develop and maintain dashboards, reports, and other data visualizations in Looker and Amplitude to track key product metrics and provide ongoing visibility into product performance.
- Conduct in-depth experimentation: Design and analyse A/B tests to evaluate the effectiveness of new features and product enhancements, ensuring data-driven decisions are at the core of product development.
- Communicate effectively: Present your findings and recommendations to diverse audiences, clearly articulating the value and impact of your work to both technical and non-technical stakeholders up to C-suite level.
Who you are:
- You leverage data to solve complex product challenges. You're curious and motivated to uncover the 'why' behind the data, constantly seeking new knowledge and exploring different perspectives.
- Skilled in product analytics: You have prior experience working with key analytical and statistical methodologies, including cohort analysis, A/B testing, and model-based analyses (regression, clustering, etc.).
- Experienced in data visualization and reporting: You have built insightful dashboards and reports using BI/product analytics tools such as Looker and Amplitude.
- A skilled communicator: You can effectively communicate complex data insights to both technical and non-technical audiences, translating data into compelling narratives that drive action and business challenges into technical requirements.
- An effective team contributor: You thrive in a collaborative environment, working closely with cross-functional teams to reach shared goals.
- You possess proficient SQL skills and some experience in DBT. You’re comfortable working with scripting languages like Python or R for data analysis.
What's in it for you?
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7, Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle-to-work scheme.
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice.
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 320 million reviews and 70 million monthly active users across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
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