Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Data Analyst

Newport
23 hours ago
Create job alert

IT Service Data Analyst - Newport / Hybrid - £42,856 + Excellent Benefits

Yolk Recruitment are working with a large, established organisation delivering critical services across the UK. They're known for their commitment to reliability, continuous improvement, and making well-informed decisions that have a real-world impact. This is an opportunity to join a collaborative IT Service team where data is genuinely valued and used to improve how services are delivered across the business.

This role would suit a detail-driven, analytical professional who enjoys working with complex service data, influencing decisions, and improving processes across IT service management.

This is what you'll be doing

You'll play a key role in supporting IT service delivery by analysing and interpreting data across ITIL processes. Working closely with service managers, partners, and vendors, you'll help ensure services are tracked effectively and continually improved. Your responsibilities will include:

What you'll bring

Proven experience in data analysis, ideally focused on IT service or operational data.
Strong knowledge of IT service management processes including incident, problem, change, service request, capacity, and availability management.
Advanced skills in tools such as Excel, Power BI, or similar analytics platforms.
Experience designing KPIs and performance metrics to measure service delivery and vendor performance.
The ability to present complex data clearly to both technical and non-technical audiences.
A continuous improvement mindset, with the confidence to challenge processes and suggest better ways of working.
Strong communication skills and the ability to work effectively with stakeholders at all levels.What you'll get in return

Hybrid working (50% in office / 50% working from home)
Flexible working opportunities
25 days annual leave plus bank holidays
Retirement Savings Plan (pension) with Aviva: 5% employee contribution, doubling your contribution at 10% - totalling 15%
14 x salary Life Insurance linked to membership of the Retirement Savings Plan
"Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans
Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs
Enhanced pay for parental leave
Retail discounts and cashback scheme
Discretionary annual bonus up to 10%Interested?

If this sounds like a role you'd enjoy and you feel you can make a real impact, please get in touch. We also offer a referral scheme for any candidates who are successfully placed.

For more information, contact Dan Newton at Yolk Recruitment

Related Jobs

View all jobs

Data Analyst

Data Analyst

Data Analyst

Data Analyst

Data Analyst

Data Analyst

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Neurodiversity in Machine Learning Careers: Turning Different Thinking into a Superpower

Machine learning is about more than just models & metrics. It’s about spotting patterns others miss, asking better questions, challenging assumptions & building systems that work reliably in the real world. That makes it a natural home for many neurodivergent people. If you live with ADHD, autism or dyslexia, you may have been told your brain is “too distracted”, “too literal” or “too disorganised” for a technical career. In reality, many of the traits that can make school or traditional offices hard are exactly the traits that make for excellent ML engineers, applied scientists & MLOps specialists. This guide is written for neurodivergent ML job seekers in the UK. We’ll explore: What neurodiversity means in a machine learning context How ADHD, autism & dyslexia strengths map to ML roles Practical workplace adjustments you can ask for under UK law How to talk about neurodivergence in applications & interviews By the end, you’ll have a clearer sense of where you might thrive in ML – & how to turn “different thinking” into a genuine career advantage.

Machine Learning Hiring Trends 2026: What to Watch Out For (For Job Seekers & Recruiters)

As we move into 2026, the machine learning jobs market in the UK is going through another big shift. Foundation models and generative AI are everywhere, companies are under pressure to show real ROI from AI, and cloud costs are being scrutinised like never before. Some organisations are slowing hiring or merging teams. Others are doubling down on machine learning, MLOps and AI platform engineering to stay competitive. The end result? Fewer fluffy “AI” roles, more focused machine learning roles with clear ownership and expectations. Whether you are a machine learning job seeker planning your next move, or a recruiter trying to build ML teams, understanding the key machine learning hiring trends for 2026 will help you stay ahead.

Machine Learning Recruitment Trends 2025 (UK): What Job Seekers Need To Know About Today’s Hiring Process

Summary: UK machine learning hiring has shifted from title‑led CV screens to capability‑driven assessments that emphasise shipped ML/LLM features, robust evaluation, observability, safety/governance, cost control and measurable business impact. This guide explains what’s changed, what to expect in interviews & how to prepare—especially for ML engineers, applied scientists, LLM application engineers, ML platform/MLOps engineers and AI product managers. Who this is for: ML engineers, applied ML/LLM engineers, LLM/retrieval engineers, ML platform/MLOps/SRE, data scientists transitioning to production ML, AI product managers & tech‑lead candidates targeting roles in the UK.