We're looking for a
Customer Success Manager
This role isRemote, United Kingdom
The Customer Success Manager (CSM) is responsible for supporting the client’s adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solutions. The CSM is introduced to the client during the implementation process and becomes the primary “face” to the client as implementation is closed out and the client goes live with the solution. The CSM takes ownership of Cornerstone’s relationship with the client business process owner, providing counsel and guidance aimed at ensuring their value realization and successful experience with the Cornerstone Products. The CSM also serves as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives.
The CSM shall understand customers' business objectives, and help achieve them through best practice recommendations, expert-level application support, assist clients in solving point-in-time challenges, and partner with the client to increase the effective use and adoption of the Cornerstone solutions. The Customer Success Manager will be measured on the client’s value realization through the solution, engagement with Cornerstone as a business partner, and overall client satisfaction.
In this role you will...
- Facilitate the transition out of implementation to Go-Live and support the client’s drive towards self-sufficiency
- Create a tailored success plan to ensure client success and achievement of the business strategy/initiatives
- Manage a portfolio of clients and make certain a high level of satisfaction with the solution and value realization is achieved
- Develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support
- Conduct regular meetings with the client and make recommendations to provide continued success with talent management processes, workflows, and system configuration
- Educate clients on self-service tools, release process, and other client programs to ensure a successful partnership
- Advise clients of process/system risks based on organizational constraints and develop solutions to mitigate risks
- Partner with sales and account management to ensure alignment at all levels of the relationship throughout the partnership
- Be required to know and maintain knowledge of the Cornerstone OnDemand cloud offerings
You've got what it takes if you...
- Have held a similar role in the SaaS industry
- Have experience in mapping success plans and executing them to create value for customers
- Have strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations
- Familiarity with the Cornerstone OnDemand application and its products or comparable HCM product will be considered a valuable advantage.
- Are able to develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support
- Are highly detail-oriented and able to manage multiple projects simultaneously
- Are organized and methodical with excellent follow-up to ensure client expectations and deadlines are met
- Have excellent communication and analytical skills
- Are fluent in English. Additional language will be appreciated
- Are able to demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment
- Have consideration for privacy and security obligations
Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.
Who We Are:
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.
Total Rewards:
At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 46800 - 74900 GBP.
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