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Customer Experience (CX) Data Analyst

Holland and Barrett
London
1 week ago
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What You'll Do 



  • Partner with business teams to understand customer experience problems and help them make better decisions through data. 
  • Design and build dashboards inMetabasethat clearly communicate customer metrics and journey insights. 
  • Write clean, efficient SQL to transform and extract data from large, complex datasets. 
  • Support CX analytics delivery, contributing to backlog shaping, sprint planning, and delivery timelines. 
  • Ensure quality and maintainability by following team standards for documentation, scalability, and testing. 
  • Collaborate cross-functionally with BI Developers, Embedded Analysts, and Customer teams to deliver end-to-end data products. 
  • Continue developing your skills through mentorship from senior team members and access to our skills development framework to grow as a full-stack analyst. 
  • Work with a modern data stack, including Redshift,BigQuery,Matillion, and Retool. 

Location:
This is a hybrid role, with 23 days per week expected in either our London or Nuneaton office.

The Person

Core Skills & Behaviours 



  • SQLproficiency: Comfortable querying, joining, and transforming data for reporting and analysis. 
  • Business acumen: Understands the context behind CX metrics and can translate them into tailored dashboards and recommendations. 
  • Communication: Able to explain analytical outputs clearly to both technical and non-technical audiences. 
  • Delivery ownership: Manages own tasks independently and contributes reliably to wider analytics projects. 
  • Visualisation skills: Designs clean, usable dashboards in Metabase (or experience with equivalent tools like Tableau, Looker, PowerBI). 
  • Collaborative mindset: Works well in cross-functional teams and contributes to team rituals (e.g.planning, retrospectives). 
  • Education & Experience: You have a degree in a quantitative field such as Mathematics, Statistics, Economics, Engineering, or Computer Science, and 23 years of experience in a data or analytics rolepreferably with exposure to CX, operations, or service domains. 
Benefits





 Technology Incentive Scheme- we offer different bonus schemes for all grades in Technology, starting at 10%.


 Learning andDevelopmentopportunity with Holland & Barrett is a great base for career development long term.


Career progression


 Pension companycontribution 


Your wellbeing is paramount so you can get away and take28 or 33 Days Holidayper year. 


 Refer and Earn Scheme- as we're growing you can earn money by referring people to join us from your network.


 Epic Extrasgives you access to exclusive benefits, free advice and savings from a range of retailers and providers.


 Stay healthy withDiscounted Products- from day one you'll get a 25% discount (on top of other promotions) when you shop at H&B on anything that you buy. 


 We all need a little help sometimes, so we offer Free 24/7 ConfidentialAdvice & Colleague Welfare.


 Mental Health First Aiders- we have lots of qualified Mental Health First Aiders because its all about your health & wellbeing.


We have colleague Reward andRecognitionSchemes,so your hard work and loyalty won't go unnoticed.


And many more!



Our Recruitment Process:

Our selection process is designed to be thorough, transparent, and aligned with the role. It includes:




  • A shortCoderbyte assessmentto evaluate core technical and analytical skills




  • Role-specific questionsto understand your approach to relevant challenges




  • Aninterview with the Hiring Managerto explore your experience and motivations




  • Acase studyto demonstrate problem-solving and strategic thinking




  • Afollow-up reviewto delve deeper into your insights and approach




  • Short conversations with team membersto assess team fit and working style



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