Client Engagement Consultant – New Customer Acquisition
Location: Mainly Remote (Work from Home) with occasional visits to HQ and potentially clients
HQ: Manchester, UK
Company Overview BrightBox Group is a leading provider of flexible and scalable technology resourcing solutions. Our commitment to high-quality service delivery combined with disruptive resourcing solutions sets us apart in the industry, achieving 95% customer retention. Specialising in staff augmentation, we help scale technology and software companies with onshore, nearshore, and offshore teams in a flexible model that adapts to fluctuating demand. From software start-ups to global brands, we supply world-class technology resources for our clients.
Role Overview We are seeking a Client Engagement Consultant to work within our Growth team. You will support the seamless onboarding and delivery of our staff augmentation services for new clients. This role is vital in ensuring smooth operations as we scale our new client acquisition efforts. You will coordinate client relationships, manage the initial delivery of services, and support the lifecycle of new client engagements. Once the client is onboarded and active, you will then handover to Account Management but retain an interest in the client for the purposes of testimonials to support the lead generation of the business.
Key Responsibilities
Report into the Growth Manager and support their overall strategy aligned to BrightBox’s growth aspirations.
Build and maintain new client relationships, ensuring clear communication and trust.
Coordinate the onboarding process for new clients to ensure the smooth delivery of resourcing services.
Manage the timely and efficient execution of the initial delivery into the client, including CV delivery, interview scheduling, and other logistical aspects of the placement process.
Ensure high levels of client satisfaction by maintaining consistent communication and addressing client needs.
Work closely with the in-house resourcing team to ensure that client requirements are met.
Track client interactions and manage opportunities using the CRM system.
Report on the effectiveness of service delivery, providing insights and recommendations for process improvements.
Assist in the smooth handover of clients to Account Management after successful placements. Key Experience Required
3+ years’ experience in a client engagement, client success, service delivery, or similar role.
Experience in professional technology services environments such as digital agencies, software development consultancies, or technology professional services.
Understanding of software and technology team structures.
Knowledge of common technologies and tech stacks.
Proven ability to manage client relationships and ensure client satisfaction.
Strong organisational skills with the ability to prioritise and manage multiple projects simultaneously.
Competence in using CRM tools to track and manage customer interactions and opportunities.
Ability to work independently, manage your own tasks, and adapt to the changing demands of a high-growth environment.
Experience working remotely and managing relationships in a distributed team setting.
Desirable Skills
Familiarity with nearshore or offshore team management.
Basic understanding of legal and compliance issues related to staff augmentation, particularly in the UK and European markets.
Experience with continuous improvement practises and using client feedback to enhance services. Opportunity for Progression At BrightBox Group, we believe in nurturing talent and providing opportunities for growth. As a Client Engagement Consultant, you will have the chance to become more involved in optimising our Growth function. This includes:
Strategic Process Optimisation: Working closely with the management team to design and implement new processes that enhance the conversion rate of opportunities and improve overall service efficiency.
Strategic Growth Initiatives: Participating in new strategic growth initiatives and helping shape the future direction of our client success function.
High-Level Autonomy: Enjoy a high level of autonomy over your workload and tasks, where you will be trusted to deliver results while working remotely in a supportive, fast-paced environment.
Career Advancement: As we expand our client acquisition efforts and develop new team structures, you will have the opportunity to advance your career. This could include taking on more strategic responsibilities, leading new initiatives, being involved in building our in-house technology roadmap, and potentially progressing into leadership roles within the Growth team Industry Background
BrightBox specialises in staff augmentation, scaling technology and software companies with onshore, nearshore, and offshore teams. Our services include technology consultants, IT recruitment, and resourcing AI. We cater to the diverse needs of fast-growing tech-enabled firms, national and global enterprises, and consulting houses. Our team is proficient in various technologies, including software engineering, project & programme management, AI & machine learning, architecture, UCD, UX & UI, DevOps & platform engineering, business & technical consultants, business analysis & product management, business intelligence, data & analytics, technical support, QA & testing, and bespoke tech needs.
About Us At BrightBox, we go beyond resourcing. We harness data and emerging technologies to power growth. Our network of vetted associates, AI-powered efficiency, relentless service, and dedicated account management ensures every step of a client’s journey with us is geared towards achieving their goals. We provide staff augmentation services, offering UK, European, and Latin American technology consultants to deliver projects for customers. Our commitment extends from placements to onboarding, integration, and continuously refining our solutions to align with our clients’ evolving needs.
Join the Team If you are a proactive and client-focused professional with a passion for delivering high-quality service in a dynamic, high-growth environment, we encourage you to apply for this exciting opportunity. Join us at BrightBox for our exciting new phase of growth and be part of a team that makes a difference.
We look forward to your application
