BUSINESS INTELLIGENCE ANALYST

Location: Remote (with occasional travel to London)

Hours of work: 40 hours per week

Contract Type: 6-month Fixed Term Contract

The Business Intelligence Analyst will play a key role in supporting the wider team with the administration, development, and design of solutions that enable the live review of key performance indicators (KPIs) and client data across multiple operating systems.

This data will drive better decision-making and enhance business performance.

Job Description

In this role, you will collaborate with account teams to analyse data patterns and trends, identifying problem areas as well as best practices.

You will also take the lead in implementing the Business Intelligence (BI) solution onto client accounts and provide ongoing support to end users.

This position involves working on a large-scale government contract, offering a fast-paced environment that will suit someone who thrives in such conditions and enjoys hitting the ground running.

If you’re someone who can manage multiple tasks efficiently while delivering high-quality insights, this role offers an exciting opportunity to contribute to impactful, real-time decision-making.

This role is a 6-month FTC to support a new contract mobilisation.

Key Responsibilities

• Maintain Tableau product, including site administration and licensing reviews
• Manage change requests for existing products
• Produce user documentation and training materials
• Support the creation of BI content for commercial bids, including videos and images
• Collaborate with client account teams and on-account BI resources to design, build, and roll out high-quality products with continuous improvement
• Implement agreed BI project designs to achieve the best outcomes across the enterprise
• Contribute to a culture of innovation by providing solutions that improve performance, enable informed decision-making, and promote the sharing of best practices
• Provide input into the development of existing applications and assist in developing new applications by identifying areas for improvement

About You

• Proven experience as a Data Analyst
• Proficient in Tableau (preferred) and PowerBI
• SQL knowledge is a plus but not essential
• Highly numerate with strong analytical skills
• Detail-oriented with a high standard of data accuracy
• Ability to collaborate effectively with both commercial and technical stakeholders (technical product managers, development leads, etc.)
• High drive, energy level, and adaptability to change
• Capable of working in the fast-paced FM sector, managing changing priorities, and staying calm under pressure
• Experienced in manipulating large data sets in a professional setting

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing