Job details
Location:Any UK, within occasional commuting distance from London, Leeds, or Edinburgh
Capability:Consulting
Experience Level:Associate/Assistant Manager
Type:Full Time
Service Line:Customer, Ops & Infr
Contract type:Permanent
The Customer & Operations advisory team in KPMG is at the heart of delivering innovative and large-scale customer-centric transformation programmes across all market and industry segments to help our clients reinvent their businesses for the digital age.
The Insight team sits within Customer & Operations and focuses on the transformation of Customer Insight functions.
Our programmes run deep inside organisations. We enable the development of innovative new products and services and help our clients transform into customer-centric, cost-efficient businesses. Successful candidates will work collaboratively with cross functional internal colleagues within the team and co-design solutions with broader KPMG teams and skills.
About the role
As an Assistant Manager within the Customer team, and specifically the Insight pod, the candidate will be responsible for:
- Shaping, designing and delivering Voice of the Customer programmes and Decision-Led Insight Design engagements
- Leading onshore and offshore teams to deliver high quality client engagements
- Providing insight advisory services to clients and work closely with Engagement Leads/Managers and team members to successfully deliver project outcomes
- Working with our Engagement Leads/Managers on the financial management of client engagements, developing client relationships and contributing to thought leadership
Your experience
- Experience in a data, research or analytics field, in an agency, industry or consulting organisation
Your skills
- Understanding of relevant technical research & analytics skills, including sampling, survey methodology, questionnaire design, widely used analytical methods and project management
- Owning the delivery of workstreams within a complex programme – being an effective project manager – e.g. working to deadlines, managing multiple client requests, establishing processes to support client delivery
- Adept at finding insights from data, telling the story in a visual, articulate and engaging way, and making tactical and strategic recommendations
- Familiarity with VOC implementation and ongoing management using technology platforms such as Medallia, Qualtrics, PowerBI
- Organisational prowess and an ability to manage multiple projects
- Ability to demonstrate a solutions-focused approach to your work
- Some experience of presenting to clients and/or internally
You as a person
- Passion for research and analytics
- Ability to build relationships with a wide range of colleagues and clients
- Ability to learn on the job, pick up new ideas and approaches and apply them with confidence, continually reviewing working practices to ensure efficiency and improved outcomes
- Highly organised self-starter able to work to deadlines and manage multiple priorities
- Proactive in solving challenges – for clients, for the team
- Interest in supporting the development of our capability, including cultural and operational improvements to the benefit of the whole team
Why Consulting at KPMG?
Technology is a critical focus for us. It underpins everything we do. We're investing in technology like never before – not least because the pace of technological change is disrupting organisations in new and challenging ways. Through advanced data analytics and emerging tech-enabled solutions like AI and machine learning, we're helping clients across diverse sectors to navigate that change. We enable them to avoid any unnecessary risks and to uncover new, transformative opportunities that could give them a competitive edge. A career here means stretching your skills and honing your expertise by solving complex problems as part of a collaborative, results-driven and supportive team. Whether we're helping our clients to reduce their costs, make better decisions, improve efficiencies or deploy the latest technologies, we bring together broad specialisms and talents to deliver robust, connected solutions.
