Application Support Engineer (Modern Apps / Data)

Balborough, Chesterfield

Up to £45,000

Your new role

My client is currently recruiting for an Application Support Engineer to specialise in supporting Modern Apps and Data Applications. Operating at the 3rd line level of Application Support, you will play a vital role in the IT Operations Team. Your role will be split in dealing with Incidents (30%), Problems (20%), working on Projects (30%) and looking at Service Improvements (20%).

They are looking for energetic, fun, and skilled IT professionals who want to be part of their next stage in business and technology transformation, because technology plays an important role in how they operate - and they have the ambition and a plan to develop their capabilities even further.

The role is based on site in Balborough (near Chesterfield) but comes with 2 days home working once you pass probation. There is an on out hours on call rota (one week in nine).

Responsibilities

Developing an excellent understanding of business processes that are required to support technology in order to solve problems and make improvements.

Perform regular system monitoring to verifying the integrity and availability of appropriate software resources and processes for users.

Perform regular security and performance monitoring activity, implementing and responding to established alerts, to quickly identify possible intrusions and performance issues.

Participate in Incident and Problem resolution, including identification, diagnosis and root cause analysis ensuring rapid resolution and minimal impact on services and data integrity.

Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate.

Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service.

Follow appropriate controls over implementations and changes, maintaining the appropriate level of documentation, to ensure adherence to common process and reference resources are created to describe application changes.

Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services.

Championing service transitions from projects.

Experience needed

Experience in implementing and supporting applications at the 3rd line level

This role is ideal for a Database Administrator or Data Analyst

Ability to understand business processes and operate cross-functionally to resolve technical problems for application software in areas such as: Finance, Supply Chain, Warehousing, HR, Technical and

Strong SQL experience

Strong Data Analysis experience

Experience supporting Legacy Systems

Experience with Azure, PowerBI, Data Reporting Tools, Data Factories, Data Lakes

Strong Analytical and presentation skills

Good customer service skills

Good stakeholder management skills

Flexible and able to make good judgement, where applicable

Able to influence and convince users even at Management level with new ideas and proposals to improve business procedures and IT Systems

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