Analyst - External Systems - Ross-on-Wye

• Earn between 30,698 and 34,955 per annum (our pay system is benchmarked, transparent and fair)  
  
• Full Time permanent contract  
  
• Office based with flexible working options available at either of our Support Centres in Ross on Wye or Blackpool 
  

We are PGL Beyond 

We're more than an adventure group, education organisation or travel business.

PGL Beyond is a network of brilliant brands with a shared mission, to spark breakthroughs in young people through transformational experiences that go beyond the classroom.  

As a family of leading educational travel brands, we've been enriching the lives of young people for over 60 years.Will you join us? 

Make a difference as an IT Systems Analyst

You'll be key in managing and enhancing our business systems, including Salesforce, HR platforms, and CRMs. You'll work alongside teams across the business to optimise these platforms, ensuring they support and improve the overall customer and employee experience. Your expertise will help drive efficiency, automation, and innovation, making a real impact on how we operate. 

• Analyse, document, and improve existing systems and processes, identifying opportunities for automation and efficiency. 
  
• Work with stakeholders and wider IT Teams to understand needs and translate them into business solutions. 
  
• Manage system updates, integrations, and enhancements to ensure smooth functionality and scalability. 
  
• Provide expert support and guidance on system configuration and process improvements. 
  
• Support and advise super-users and administrators to help achieve maximum business value and maintain robust change management. 
  

Is this you? 

• Extensive experience of administering, configuring and improving business platforms. 
  
• Strong knowledge of process automation, logic flows and workflow optimisation. 
  
• Track record of translating business needs into technical requirements & solutions. 
  
• Experience in diagnosing issues, solving or escalating as appropriate and identification of trends. 
  
• Able to advise and support key users with problem solving and root cause analysis and managing system upgrades and changes.  
  
• Track record of delivering great customer satisfaction, building rapport, and influencing decisions whilst working in a consultative role with internal and external colleagues. 

A place to thrive

Be a part of a company that values excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.  

No matter your background, ethnicity, age, neurodivergence or anything else... PGL is a place to be yourself, realise your full potential and celebrate what makes youbrilliantly unique. 

Fair pay and benefits for all 

• Happy holidays - 20 days annual leave, which accrues with length of service up to 30 days (+ bank holidays). You'll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave! 
• Paid time-off to volunteer your time to worthwhile causes. 
  
• Sector leading family friendly policies and a contributory pension 
  
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program  
  
• Access to our financial wellbeing platform for financial support if you need it  
  
• Big savings and exclusive perks at 100s of high street retailers 
  
• PGL discounted holidays and 20% discount in all our on-site shops    
  

For a full Job Description and Personal Specification please click here.

For any enquiries specific to this role please email

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. 

However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.