We are a $13+ billion global technology company, hometo more than 224,000 people across 60 countries, deliveringindustry-leading capabilities centered around digital, engineering,cloud, and AI, powered by a broad portfolio of technology servicesand products. HCLTech is a globally recognized leader in the Techand IT industry, but we’ve never forgotten the startup mindset thatgot us here. We’ve always approached our work with an idea-firstattitude because every one of our accomplishments —no matter howbig or small —can be traced back to an idea’s single spark. It’sthat spark —that inner drive —that sets our people apart from ourcompetitors. It enables us not just to pull off game-changing featafter game-changing feat but to better our world in the process. Wewant you to find your spark. Because that’s what drives you to bebetter, be more and ultimately, be more fulfilled. Note: Candidatesmust be eligible to work in UK Fluent in English MainResponsibilities - Operational Lead, oversees, monitors and managesthe activities of the onsite/remote support team. - Prepare weeklySLA/KPI Reports / presentation for the weekly management call. -Service request management - prepare, build, provision anddecommission the end user computing device(s) and accessories -Incident management - IT helpdesk consulting, break-fix support -Asset audit support - meeting room inspection, stock roommanagement, printer inspection, IDF/MDF inspection etc - Plannedsoftware and hardware upgrade support Job Requirements - RelevantPersonnel must: - Have at least four years of relevant workexperience - Have good understanding and communication skills -Have fluent or advanced written and spoken English languagecompetency skills - Demonstrate cultural sensitivity, with theability to work effectively in diverse environments and respect fordifferent cultural backgrounds - Have strong time managementskills, with the ability to prioritize tasks and meet deadlines -Be responsible and hardworking - Have a college degree or above -Have certifications equivalent to CompTIA A+, CompTIA Network+and/or ITIL V4 - The role is exclusively onsite with no provisionfor remote work. Benefits - A supportive, diverse, and global teamwith a brilliant culture. - Competitive compensation and benefitsthat includes up to 20 days’ vacation per year, various insuranceslike Term life and Business Travel insurance. These are apart fromthe statutory benefits applicable in the country. Employee benefitsare regulated by an internal policy that contains full detailsregarding the entitlement and conditions for the benefits as perthe law of the land. - Great opportunities to make the role yourown, upskill yourself and get involved with exciting projects. -Total Wellbeing is our focus. Alongside your professionalexcellence, you join the likeminded colleagues to create a largerimpact within the company and society at large in your chosen areaof passion - CSR Council, Diversity Council, Women Connect, Sparks– Engagement Champion to name a few. To know more about us visit –www.hcltech.com