Job ID: 2872887 | AWS EMEA SARL (Finland Branch) AWSSales, Marketing, and Global Services (SMGS) is responsible fordriving revenue, adoption, and growth from the largest and fastestgrowing small- and mid-market accounts to enterprise-levelcustomers including public sector. The AWS Global Support teaminteracts with leading companies and believes that world-classsupport is critical to customer success. AWS Support also partnerswith a global list of customers that are building mission-criticalapplications on top of AWS services. AWS Enterprise Support,Technical Account Managers (TAM) support our customers’ creativeand transformative spirit of innovation across all technologies -including Compute, Storage, Database, Big Data, Application-levelServices, Networking, Serverless, Deployment, Security and more.This is not a sales role, but rather an opportunity to be theprincipal technical advisor and ‘voice of the customer’ toorganizations ranging from start-ups to Fortune 500 enterprises.Key job responsibilities As a TAM working with Public Sectorcustomers, you will help craft and execute strategies to drive ourcustomers’ adoption and use of AWS services - including EC2, S3,DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and manymore. Your technical acumen and customer-facing skills will enableyou to effectively represent AWS within a customer’s environment,and drive discussions with senior leadership regarding incidents,trade-offs, support, and risk management. You will provide advocacyand strategic technical guidance to help plan and build solutionsusing best practices, and proactively keep your customers’ AWSenvironments operationally healthy. The close relationshipsdeveloped with your customers will allow you to understand theirbusiness/operational needs and technical challenges, and help themachieve the greatest value from AWS. This position will require theability to travel 10% or more as needed. About the team DiverseExperiences Amazon values diverse experiences. Even if you do notmeet all of the preferred qualifications and skills listed in thejob description, we encourage candidates to apply. If your careeris just starting, hasn’t followed a traditional path, or includesalternative experiences, don’t let it stop you from applying. WhyAWS ? Amazon Web Services (AWS) is the world’s most comprehensiveand broadly adopted cloud platform. We pioneered cloud computingand never stopped innovating — that’s why customers from the mostsuccessful startups to Global 500 companies trust our robust suiteof products and services to power their businesses. Work/LifeBalance: We value work-life harmony. Achieving success at workshould never come at the expense of sacrifices at home, which iswhy we strive for flexibility as part of our working culture. Whenwe feel supported in the workplace and at home, there’s nothing wecan’t achieve in the cloud. Inclusive Team Culture Here at AWS,it’s in our nature to learn and be curious. Our employee-ledaffinity groups foster a culture of inclusion that empower us to beproud of our differences. Ongoing events and learning experiences,including our Conversations on Race and Ethnicity (CORE) andAmazeCon (gender diversity) conferences, inspire us to never stopembracing our uniqueness. Mentorship and Career Growth We’recontinuously raising our performance bar as we strive to becomeEarth’s Best Employer. That’s why you’ll find endlessknowledge-sharing, mentorship and other career-advancing resourceshere to help you develop into a better-rounded professional. BASICQUALIFICATIONS Experience with operational parameters andtroubleshooting for three (3) of the following:compute/storage/networking/CDN/databases/DevOps/big data andanalytics/security/applications development in a distributedsystems environment. 3+ years experience in InformationalTechnology operations Internal enterprise or externalcustomer-facing experience. Fluency in English & Finnish.PREFERRED QUALIFICATIONS Experience with AWS services or othercloud offerings. Experience in internal enterprise or externalcustomer-facing environment as a technical lead. Amazon is an equalopportunities employer. We believe passionately that employing adiverse workforce is central to our success. We make recruitingdecisions based on your experience and skills. We value yourpassion to discover, invent, simplify and build. Protecting yourprivacy and the security of your data is a longstanding toppriority for Amazon. Please consult our Privacy Notice to know moreabout how we collect, use and transfer the personal data of ourcandidates. Our inclusive culture empowers Amazonians to deliverthe best results for our customers. If you have a disability andneed a workplace accommodation or adjustment during the applicationand hiring process, including support for the interview oronboarding process, please visit our accommodations page for moreinformation. If the country/region you’re applying in isn’t listed,please contact your Recruiting Partner. Posted: September 30, 2024(Updated about 22 hours ago) Posted: November 11, 2024 (Updated 9days ago) Amazon is committed to a diverse and inclusive workplace.Amazon is an equal opportunity employer and does not discriminateon the basis of race, national origin, gender, gender identity,sexual orientation, protected veteran status, disability, age, orother legally protected status. J-18808-Ljbffr