Position:Technical Account Manager (TAM)

Location:London, United Kingdom (on-site)

Company:TurinTech.ai

Reports to:Head of Sales

About Us:

TurinTech.ai is a leading AI-driven company specializing in code optimization and machine learning solutions. Our flagship products, Artemis AI and evoML, empower businesses to enhance software performance and automate data science workflows. We are committed to driving innovation and excellence in the tech industry.

Role Overview:

We are seeking a highly skilled Technical Account Manager to ensure our enterprise customers achieve maximum value from our AI-powered code optimization platform. This role combines technical expertise, problem-solving, and customer relationship skills to support our customers' success in using our platform. The TAM will work closely with engineering, product, and customer success teams to deliver tailored solutions and resolve technical challenges.

As a TAM at TurinTech, you will directly contribute to customer success, helping them unlock the full potential of AI tools to transform their development workflows.

Key Responsibilities:

• Act as the primary technical point of contact for assigned enterprise customers.
• Oversee and assist with the technical implementation of TurinTech’s platform, including integrations, deployment, and optimization.
• Provide expert guidance on best practices for using TurinTech’s AI-powered tools to enhance code efficiency and reliability.
• Diagnose, troubleshoot, and resolve complex technical issues, collaborating with internal engineering teams as needed.
• Conduct technical training and workshops to enhance customer knowledge of the platform.
• Work with customers to define technical requirements and ensure the platform aligns with their development environment and workflows.
• Promote adoption of TurinTech products within customer organizations by identifying opportunities for deeper integrations and wider usage.
• Provide feedback to product and engineering teams to drive improvements based on customer needs.
• Monitor platform performance and proactively address potential issues before they affect the customer.
• Collaborate with cross-functional teams, including sales and customer success, to support seamless onboarding and identify upsell opportunities.

Qualifications:

• Proven track record in a technical account management, solutions engineering, or technical consulting role, ideally in a SaaS or AI-driven product environment.
• Strong technical expertise in software development, debugging, and code optimization; familiarity with genetic algorithms is a plus.
• Experience with enterprise software integration and APIs in a SaaS or on-premise setup.
• Proficiency with cloud platforms such as AWS, Azure, or Google Cloud, and CI/CD tools like Jenkins or GitHub Actions.
• Familiarity with debugging tools and frameworks, including Postman, Kubernetes, or Docker.
• Excellent problem-solving skills and ability to communicate complex technical concepts to non-technical stakeholders.
• Strong organizational and project management skills.
• Highly customer-oriented and proactive in addressing and solving issues with a sense of urgency.
• Bachelor’s degree in Computer Science, Engineering, or a related field is desired.

Preferred Skills:

• Proven ability to build long-term relationships with enterprise customers.
• Empathy for customer needs and a passion for solving technical challenges.

Metrics for Success:

• Customer satisfaction scores (CSAT) and Net Promoter Scores (NPS).
• Time to resolution for technical issues.
• Product adoption rates within customer organizations.
• Retention and expansion of customer accounts.

Benefits:

• 25 days holiday.
• Private healthcare.
• Gym membership.
• Central London office.
• All the equipment you need.
• Opportunity to work with cutting-edge technologies and a talented team.
• Being part of the rapidly advancing AI industry.

The type of person who would thrive at TurinTech is someone who is innovative, collaborative, adaptable, and growth oriented. You are driven by a desire to make an impact, embrace challenges with optimism, eager to learn and are excited about contributing to a dynamic and evolving work environment.