The Post
The University is embarking on an exciting transformation of our student systems infrastructure over the next two years and during the project we are committed to maintaining our business-as-usual activities and require additional resources to continue to deliver the service.
This fixed term role will provide support for the ongoing statutory development, operation and maintenance of the Tribal SITS product, working in partnership with the stakeholders and subject experts to provide effective technical solutions across all system users. This fixed term post is part of Academic Registry and sits within the Student Systems and Data area of the team which is responsible for ongoing maintenance and continued enhancement of the University’s student and curriculum systems and the management of module evaluation and statutory data sharing and reporting, including student returns to HESA.
There are two Student Systems and Data Analyst posts in the team and both contribute across the range of activity of the student systems and data area, particularly managing activity in respect to the maintenance in our core student and curriculum systems which support the operational administrative teams with business processes across the student lifecycle from application to graduation.
This post takes a leading role working alongside the other team members under direction form the Student Systems Manager in managing the system infrastructure and data quality to support the student lifecycle, and operates in collaboration with other areas of Student Academic and Corporate Services, and with colleagues from other service areas in order to support a streamlined approach.
This post is based at our Stirling Campus with weekly attendance and hybrid arrangements.
Description of Duties
- Conduct systems and business analysis and provide business process support to software upgrades and new functionality implementation, plan, co-ordinate and schedule BAU testing and sign off in line with software release schedules, issue resolutions and liaising with the IT product development team on further resolution from UAT testing to live system
- Provide system infrastructure support to business areas and troubleshoot complex systems and data errors across the suite of student systems. Which includes:
- Amendments to SRL configurations
- Creation or amendments of SRL’s, Vistas, workflows and batch processes
- Creation and Amendment of operational reports
- Implementation of new and revised functionality
- Troubleshoot system integration errors
- Data imports
- Provide end-user systems support including managing the student systems support requests and service desk resolution within service level agreements, liaising with internal information services and or software supplier helpdesk as to technical support where required
- Plan an active role in system governance, ensuring regulations and deadlines are met, including Maintaining the organisational hierarchies and appropriate reference data within student systems, to ensure they correctly reflect the University’s organisational data coding structures
- Work in line with data quality arrangements and procedures to contribute to ensuring the quality of the data held in the student record system
- Contribute as required to the management of the Module Evaluation process and system infrastructure, including in relation to user interfaces, permissions, system data retention, and the creation of Module Evaluation surveys via extraction transfer and data manipulation from source systems, survey data management and dashboard reporting and required system
- enhancements
- Work comfortably with numerous forms of complex data, designing and preparing criteria for reports, and supporting colleagues to produce routine types of information and respond to relevant Freedom of Information requests
- Provide support to the Student Systems and Data Officers in maintaining security profiles and user permissions across systems, to ensure users have the appropriate level of access, and that appropriate user security documentation is maintained and work collaboratively with colleagues in Information Services on data security compliance as required
- Perform regular system administration and housekeeping activities to ensure the integrity of data and system performance. Including coordinating high level system roll forward for a variety of data sets in the student management system ensuring system functionality is maintained
Essential Criteria
- Educated to degree level or equivalent or extensive employment experience across a range of roles with increasing levels of responsibility
- Demonstrable experience of utilising a range of complex IT systems to an advanced level, including knowledge of activities such as system security, data cleansing, system auditing and control procedures and advanced Excel
- Experience of Tribal SITS or a student record system
- Experience of creating System TUPs, Tasking, SRL’s and Vistas
- Proven ability to resolve problems with expediency, intelligence and sensitivity
- Good numerical skills and ability to interpret complex management information
- Highly organised with the ability to work with strong attention to detail, accuracy, within specified deadlines and with a high-volume and complex workload
- Experience of identifying and making improvements to existing processes and procedure
- Ability to work independently and with initiative but to also operate successfully in team and wider collaborative contexts using excellent skills in communicating
- Ability to produce effective, robust reports based on understanding and manipulating complex statistical data
- Proven analytical and problem-solving skills
- Ability to work independently and with initiative but to also operate successfully in team and wider collaborative contexts
- Ability to simultaneously work on multiple projects
- Familiarity with reporting tools and SQL
Desirable Criteria
- Experience of working with SITS templates
- Knowledge of PRINCE2 Practitioner or ITIL Practitioner, or any recognised repeatable project management methodology
- An interest in streamlining and improving business processes
- Experience of working successfully in the area of student administration within an HE environment
Additional Information
Full time
Fixed Term until August 2027
The closing date for applications is midnight on Sunday 04 January 2026.
Interviews are expected to take place on the week commencing Monday 12 January 2026.
There is an expectation that work will be undertaken in the UK.
For the purposes of sponsorship, this role may be eligible depending on candidate circumstances under SOC Code 2133.
The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.
For a full description of duties and essential/desirable criteria please click the apply button, which will take you directly to the University Website.
