Job summary

As our Senior lead for Strategy, Market Research and Business Intelligence, one of your key areas of focus is to support the development and delivery of the corporate strategy, target segments, value proposition and to help define the underlying initiatives that will successfully drive a sustainable NHSBSA. You will be an individual with outstanding business acumen and the ability to influence across a complex matrix environment. You will have an ability to synthesise disparate information, data and insights into coherent business strategy and value propositions will be central to success.

What do we offer?

27 days leave (increasing with length of service) plus 8 bank holidaysFlexible working (we are happy to discuss options such as compressed hours)Flexi timeHybrid working model (we are currently working largely remotely)Career development Active wellbeing and inclusion networksExcellent pensionNHS Car lease schemeAccess to a wide range of benefits and high street discounts!

Main duties of the job

We are looking for an enthusiastic and confident individual who has experience of bringing together market and business intelligence to understand and interpret the wider health and care system and the implications for NHSBSA and our services. You will have extensive experience in undertaking research using a range of methodologies and extracting insight from both qualitative and quantitative data and information sources. This insight will be used to ensure the NHSBSA is alert to system and sector changes ensuring we stay relevant and achieve our ambitions. This will be done through a monthly update report that is presented to senior leaders across the organisation.

The successful candidate will also play a key role in supporting the Head of Department and Executive Director in the shaping and delivery of strategic discussions and workshops, the delivery of business planning and the development of Corporate Strategy and Business Plan documents, working at a very senior level within the organisation.

Strengths should include:

Ability to develop robust working relationships, engaging with and influencing senior stakeholdersBe curious - interested in developing and driving strategy informed on market and business intelligencePro-active in insight generation and communication to ensure robust market and business intelligence which in turn informs our Strategy.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.

Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job description

Job responsibilities

Key accountabilities include:

Communicate deep market and customer insights to inform decision making that identifies key areas and articulates target segments and corresponding value propositions Support the Head of Strategy, Planning and Performance and Exec Director of SPBDG to translate sector changes into meaningful insights to support LT Be aware and understand Business Partner Strategies to ensure alignment and fit Support strategic alignment with partners to effect robust relationships and connecting other parts NHSBSA to the sector and create opportunities for the broader business. Influence product development and channel initiatives through robust market and business intelligence. Knowledge of existing health and care markets and working across the NHSBSA and wider system as appropriate to develop and maintain robust landscape assessments. Working collaboratively with appropriate Leadership members and Heads of Services and external stakeholders including the Department of Health and Social Care and NHS organisations to define the strategic vision of the organisation.

Person Specification

Personal Qualities, Knowledge and Skills

Essential

Significant knowledge of market research and business intelligence models/approach Strategic thinker, with comprehensive understanding of NHSBSA strategies Excellent communication and presentation skills with the ability to explain fundamental concepts including areas with highly complex and contentious subject matter. Experience of collating market research, data and business intelligence analysis and presenting the information that informs strategy and business development activities. Able to communicate complicated issues in a clear manner to individuals at all levels of the organisation. Ability to create, develop and foster strong internal and external networks Excellent problem-solving skills and is curious Attention to detail An attitude to get things done with pace and effectiveness. The individual must be a complete self-starter and will be required to think on their feet and suggest solutions that combine multiple tools and skills sets. Customer driven Proactive and personally motivated. Self-aware, flexible and adaptable. Accurate with attention to detail and evidence Enjoys working as part of a team Robust understanding of the health and care system Ability to interpret complex information and data and articulate this to senior leaders Ability to manage sensitive and contentious information at a senior level Excellent networker and has a robust internal and external network to draw on Resilient and determined Confident and energetic A professional approach which inspires confidence

Desirable

Able to learn new technologies and quickly grasp complex problems Curious nature and effectively dives deep into material Ability to lead

Experience

Essential

Experience of working in market research and business intelligence environments Background in market research, business intelligence or analytics Understanding of the existing BSA Information Services and Data environment Experienced in the analysis and interpretation of health or NHS related statistics Effective communication and presentation at all levels Ability to document strategic discussions, maintaining clear records and decisions logs. Proven track record of working at a Strategic level. Presenting clear and accurate information to a high standard.

Desirable

Previous experience of working in a similar role with a high level of responsibility for the delivery of market research, information, business intelligence Experience of using artificial intelligence and or machine learning Experience of working with unstructured data Experience of facilitation

Qualifications

Essential

Degree in a subject requiring high levels of data, numeracy, analytics or Business/Customer/Market focus.

Desirable

Masters level or equivalent qualification