Sr. Customer Technical Architect

LogicMonitor
London
2 months ago
Applications closed

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Customer Technical Architects, London, UK

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in London, England.Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Sr. Customer Technical Architects are expert customer-centric technical thought leaders and trusted advisors within the organization. Sr. CTAs handle complexities from both a business and technical perspective for large/enterprise global accounts. Additionally, they ensure the effectiveness and success of the wider Customer Experience and Sales functions by removing technical barriers to success and enabling our customers, organization-wide, to use the full suite of LogicMonitor products and features to their best effect.

Here's a closer look at this key role:

  1. Customer Engagement:Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements.
  2. Technical Strategy Development:Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals.
  3. Solution Design and Architecture:Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines.
  4. Technical Advisory:Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform.
  5. Technology Evaluation and Selection:Conduct POCs to test and evaluate new features released by PDE.
  6. Troubleshooting and Support:Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support.
  7. Customer Training and Enablement:Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills.
  8. Feedback Loop:Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases.
  9. Technical Presentations and Demonstrations:Conduct product demonstrations and technical presentations to showcase solutions.

What You'll Need:

  • 10-15+ years experience required in a similar technical role
  • Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/or distributed computing
  • Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations.
  • Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc...)
  • Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions.
  • Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts.
  • Willingness to travel to deliver onsite training/evangelism.

LogicMonitor is an Equal Opportunity Employer. At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

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