Senior UX Designer

Who are we?

Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers’ legs.

Ki’s mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. Ki’s teams have varied backgrounds and work together in an agile, cross-functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons.

We’re looking for a specialist, full stack, Senior Designer who will work closely with Product Management teams on a variety of projects.

You’ll have extensive experience creating an engaging user experience, UI elements, and service design for a variety of complex B2B, ideally fintech, applications, for both internal teams and external customers.

Our UX team consists of UX Research, end-to-end Product Design and Content Design disciplines, and we are critical to ensuring Ki is a truly user-centric platform, creating impactful, useful and accessible product for our internal and external users.

Principal Accountabilities:

• Product design excellence: You’ll be experienced working in all levels of the design stack from helping strategize, agreeing a briefing, working on the IA, UX, UI and liaising with brand inputs.

• Translate business and user goals into a coherent UX strategy: Working alongside design research teams to include Voice of Customer in everything we do. Looking for gaps in VOC insight, advocating for the user at all times.

• B2B Service Design: Treating each problem channel-agnostically, understanding the myriad channels we can engage on and working with PMs to develop the right strategy.

• Data Literacy and Visualisation: You’ll have worked on applications that help users understand large volumes of data, separating the signal from the noise, knowing when to deploy the right tools, visualisations and interfaces.

• Establish and hold the quality bar: Through intentional practice, emotional intelligence, senior presence, high energy and formidable attention to detail you will re-establish and own the design quality of our products.

• Work with stakeholders: Be credible with our SME teams. Understand our unique position in the industry. Drive the discussion, with stakeholders across the business, of which capabilities will most meaningfully move the business towards its goals. Ensure that this strategy dovetails with the broader algorithm, underwriting, and technology strategic direction.

Required Skills and Experience:

• You’re commercially-minded and excited by the impact design have on B2B products with very high value outcomes

• You possess multiple examples of telling stories with data design work that have had a measurable outcome for the business

• You naturally bridge gaps across products and teams to help shape end to end experience

• You’ve experienced failure and learned from it.

• You’re innately curious.

• You’re comfortable with ambiguity and are laser-focused on finding solutions to genuine problems.

• You’re an excellent communicator and have experience working with senior stakeholders.

• You’re proactive, pragmatic, self-motivated, and able to use your initiative.

• Experience and understanding of specialty insurance, and how portfolios of business are managed, is a bonus.

Join us to make a significant impact, drive innovation, and help shape the future of our digital workplace.

Our culture

Inclusion & Diversity is at the heart of our business at Ki. We recognise that diversity in age, race, gender, ethnicity, sexual orientation, physical ability, thought and social background bring richness to our working environment. No matter who you are, where you’re from, how you think, or who you love, we believe you should be you.

You’ll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.