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Senior Technical Support Specialist

WTW
Reigate
1 year ago
Applications closed

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Summary:We are seeking a highly motivated and experienced Technical Support Analyst who can support our global insurance clients with complex modelling software.  You will lead a small global team of analysts, taking responsibility for line management and oversight of 2^nd line support incidents.In this role, you will collaborate closely with our engineering and service delivery teams to ensure our clients get the best possible service. Your advance troubleshooting and support skills will be crucial in resolving client issues and identifying areas of improvement.This position is open to flexible and hybrid working arrangements, with presence in the Reigate office required two days per week.  Additionally, you will be part of an on call rota.As a key member of our team, you will be supporting Radar, ensuring its effective implementation and utilization to drive business success. Radar is a comprehensive, end-to-end analytics and model deployment solution that helps insurers transform their pricing and underwriting processes. Licensed by over 500 companies worldwide, including 23 of the world's 25 largest insurance groups, Radar is trusted by more than 6,000 pricing and data scientists.The Role:

  • Act as a Subject Matter Expert to provide high quality complex technical support to our clients
  • Use your troubleshooting skills, experience and technical knowledge to obtain and recommend resolutions to issues
  • E...

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