Senior Product Manager (Vonage AI)

The Team

Vonage AI develops AI/ML-based APIs and applications with a focus on audio, text processing, and conversational AI systems. The team enhances existing products with AI while driving innovation to deliver new, cutting-edge solutions to CPaaS/UCaaS/CCaaS Vonage platforms.

Why this role matters

We are looking for an experienced and innovative AI Senior Product Manager to spearhead the development and deployment of cutting-edge AI APIs and applications. The ideal candidate will bring a solid background in machine learning and the latest advancements in AI, combined with expertise in product management and telecommunications. A passion for innovation and a commitment to creating outstanding customer experiences are essential for this role.

What will you do?

1. Collaborate with cross-functional teams to define, prioritize, and execute AI features and API development roadmaps.
2. Work closely with engineering teams across Vonage to ensure the successful implementation of Vonage AI technologies in CPaaS/UCaaS/CCaaS platforms.
3. Conduct market research and competitive analysis to identify opportunities for AI-driven enhancements in CPaaS/UCaaS/CCaaS platforms.
4. Define and track key performance indicators to measure the success of Gen AI features and APIs.
5. Engage with stakeholders to gather feedback and insights, and incorporate them into product development processes.
6. Stay up-to-date on industry trends and advancements in AI technologies to inform product strategy and roadmap decisions.

What you will bring

1. Strong understanding of AI concepts, machine learning algorithms, and natural language processing.
2. Proven track record of successfully launching and managing AI-driven products in a fast-paced environment.
3. Strong experience in product management, with a focus on AI technologies, ideally with Telecommunication products.
4. Bachelor's degree in Computer Science, Engineering, Business, or related field (Master's degree preferred) or relevant experience.
5. Experience working with Gen AI, APIs, SDKs, and developer tools in a Telecommunication environment.
6. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
7. Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

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