Senior Product Director, Data, Martech & Experimentation (Viator)
United Kingdom, Portugal, Poland
Senior Product Director, Data, Martech & Experimentation | Viator
About Viator
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore—everything from simple tours to extreme adventures—making memories that will last a lifetime has never been easier.
Locations:UK, Portugal, Poland
Viator’s mission is to bring more wonder into the world. We help travelers discover extraordinary, unexpected, and forever-memorable experiences wherever they go. As the largest marketplace of our kind, we enable millions of travelers to book more than 300,000 tours, activities, and experiences worldwide.
TheData, Martech & Experimentationteam is at the heart of Viator’s ability to scale, drive customer satisfaction, and optimize operations throughdata-driven, AI-powered, and highly efficient platforms. We are looking for an experienced Senior Director of Product to lead our internal platforms acrossData, Machine Learning, Experimentation, Martech, and Customer Service.
This role has the option to work from one of our European offices (Oxford, London, Lisbon, or Krakow) or to be fully remote with regular travel to offices for collaboration.
What You Will Do
- Lead key initiatives across Viator’s internal platforms includingData, Machine Learning, Experimentation, Martech, and Customer Service.
- Manage a team ofProduct Managersacross multiple platform domains, ensuring alignment and collaboration across Product, Engineering, ML/AI, and Analytics.
- Drive astrategic visionfor internal platforms, balancing long-term investments with immediate business needs.
- Buildscalable, flexible, and high-impactcapabilities that drivebusiness growth and efficiency.
- Definesuccess metrics, KPIs, and data-driven insightsto optimize performance and decision-making.
- Own and communicate aplatform roadmap, managing competing priorities across different business objectives.
- Develop strong partnerships with stakeholders, includingEngineering, Analytics, Data Science, Marketing, and Customer Service teams, to align on goals and execution.
- Influencegroup-wide strategies, collaborating with theTripadvisorteam to ensure Viator leverages shared and distinct internal capabilities.
- Advocate for theimportance of internal platforms, ensuring company-wide alignment on priorities and value.
- Stay ahead of industry trends inAI, ML, data, martech, and automationto continuously improve internal capabilities.
What We’re Looking ForRequired
- 12+ yearsof product management experience, including5+ years in leadership roles.
- Proven experience leadingcross-functional teamsbuilding Data, ML, or Martech products.
- Strongtechnical understanding of data platforms and AI-driven products.
- Experience buildingplatform productsthat serve internal teams across an organization.
- Deep appreciation fortechnical requirementsfor platforms such as performance, availability, resilience, and security.
- Deepstakeholder management skills, with the ability toeducate, influence, and collaborateacross functions.
- Hands-on experience with data tools and insights, able to extract and interpret data to drive decisions.
- Experience with build versus buy decisions and experience with selecting and integrating third-party technologies.
- Passion for technology; early adopter of new products.
- Ability toscale teams and processesin a fast-moving, tech-driven environment.
- Bias for action, able to execute and iterate quickly.
- Experience in amatrixed, scaling organizationthat required balancing innovation and operational maturity.
Preferred
- Master’s degreein a technology or business-related field or relevant experience.
- Experience inCustomer Data, Customer Service tooling, or Business Process Automation.
- Prior experience inmarketplaces, or AI-driven platforms or e-commerce.
- Hands-on product management experience inMartech, Experimentation, or ML Ops.
- Good understanding ofData Governance.
Why Join Us?
At Viator, you’ll be at the forefront of building and shaping internal platforms that power a global marketplace. You’ll work alongside talented engineers, data scientists, and product leaders in afast-moving, collaborative, and high-impactenvironment. If you thrive on solving complex challenges and driving innovation throughdata and AI, we’d love to hear from you!
Perks of Working at Viator
- Competitive compensation packages, including base salary, annual bonus, and equity.
- “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team.
- Flexible schedule. Work-life balance is ingrained in our culture.
- Donation matching. We match qualifying charitable donations annually.
- Tuition assistance. Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself.
- Travel perks. We provide discounts and more.
- Employee assistance program. We offer resources and programs to help you through life’s challenges.
- Health benefits. We offer great coverage and competitive premiums.
Our Values
- We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
- We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
- We’re better together. We learn from, accept, respect, support, and value one another.
- We serve our customers, always. We listen, question, respond, and strive for wow moments.
- We strive for better, not perfect. We provide a safe environment in which to make mistakes, iterate, improve, and grow.
- Our workplace is for everyone. We want you to bring your unique identities, abilities, and experiences.
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