Welcome to Hastings Direct - From our Group HR Director Pam Angel
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.
Job Details-Senior Pricing Manager
Pricing teams at Hastings are responsible for developing and delivering Hastings' pricing strategies across two key areas:
- Retail Pricing focuses on developing the street pricing strategy to drive commercial performance while ensuring fair customer outcomes.
- Risk Pricing focuses on technical pricing and ensuring adequate prices are charged. It analyses risk factors and builds risk models to calculate risk-based prices and loadings that accurately reflect the underlying risk exposure.
Pricing teams use advanced data science techniques like machine learning and optimization to understand customer behaviour and market dynamics. They combine expertise across pricing, data science, analytics and actuarial disciplines to set prices that balance commercial objectives with risk management principles.
Senior Pricing Managers are key members of pricing leadership. They lead the pricing managers, analysts and data scientists ensuring smooth delivery of pricing processes and initiatives, while helping set the overall strategic agenda in collaboration with senior stakeholders.
Accountabilities
- Setting the overall direction for pricing, planning workstreams, managing priorities
- Building relationships with stakeholders to align pricing capabilities with business objectives
- Leading enhancements to pricing models, rating algorithms and/or optimisation
- Reviewing all pricing outputs and loadings to ensure standards are met
- Staying current on industry trends to guide the pricing strategy
- Ensuring regulatory compliance and treating customers fairly
- Fostering a culture that balances commercial versus risk management principles
- Conducting in-depth analyses of pricing dynamics, customer mix, and behaviour patterns to identify opportunities.
- Collaborating with cross-functional teams, including underwriting, retail pricing, telematics, fraud and the experimental pricing
- Communicating complex pricing insights and recommendations to senior leadership, supporting strategic decision-making processes.
- Fostering a data-driven culture within the pricing team and across the organisation, promoting the use of advanced analytical techniques and tools.
- Mentoring and developing the pricing team, ensuring continuous learning and upskilling in data analysis and pricing methodologies
To achieve this you will need to:
- Be a fast learner to understand our business, its value drivers and the wider industry context
- Have a customer focus to both spot profit opportunities and do the right thing
- Think strategically about driving the business forward with data-led insight and approaches
- Enthuse and engage our stakeholders to ensure they are as excited about pricing as we are
- Embrace flexibility to adapt to changing priorities and get the best out of a diverse team
Skills we would love you to have
- Degree in a numerical discipline (e.g. mathematics, sciences, engineering, computing)
- Experience managing a pricing or analytical team
- Strong stakeholder management experience within a fast-paced environment
- Great communication skills with the ability to flex between technical and non-technical
- SQL and experience working with large or complex datasets
- R/Python/Matlab or coding statistical methods in other languages
- Knowledge of statistical and/or machine learning modelling techniques
Desirable
- Thinking and acting strategically to drive positive change
- Insurance industry experience or actuarial qualification
- Experience with Radar, Earnix or other specialist pricing software
- Familiarity with deploying code and models into production environments
- Working in a regulated industry and familiarity with governance processes
What we offer
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Reward
Salary- Attractive salary based on experience + car allowance (pay reviews also completed each year)
Flexible Working- We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme- All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
Physical Wellbeing- as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen.
Financial Wellbeing- As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
Mental Wellbeing programme- At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more!- 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve
We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
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