About Lendable
Before applying for this role, please read the following information about this opportunity found below.Lendable is on a mission to make consumer finance amazing:
faster, cheaper and friendlier.We're building one of the
world’s leading fintech
companies and are off to a strong start:One of the
UK’s newest unicorns
with a team of just over 400 people.Among the
fastest-growing
tech companies in the UK.Profitable
since 2017.Backed by top investors including
Balderton Capital
and
Goldman Sachs .Loved
by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot).So far, we’ve rebuilt the
Big Three
consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets
(UK and US)
where trillions worth of financial products are held by big banks with dated systems and painful processes.Join us if you want toTake ownership across a broad remit:
You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1.Work in small teams of exceptional people:
Who are relentlessly resourceful to solve problems and find smarter solutions than the status quo.Build the best technology in-house:
Using new data sources, machine learning and AI to make machines do the heavy lifting.About the roleWe’re looking for a highly skilled PHP software engineer to join our Operations Tooling engineering team. You will need to be deeply knowledgeable with PHP and ideally have experience with React, whilst also being comfortable using your engineering skills to apply the right technological solution to the objectives proposed.The team has a lot to do, we're not just enhancing operations; we're redefining them to deliver outstanding customer experiences and market-leading efficiency.This is your chance to make a significant impact by utilising AI and automations to make a major leap in the efficiency and experience of our operations teams, propelling our growth, and setting new standards in the industry.Scaling our operations function in a sustainable manner is a key area of focus for the business and this role offers the opportunity to play a part in this. We are looking for someone to get stuck in and deliver. To achieve this you will work closely with both ops agents and the product team.What you'll achieveDrive Innovation:
Use AI and automation to transform our operational processes. Your initiatives will increase efficiency and enhance customer journeys, allowing us to scale effectively without expanding our team size.Take ownership of the Ops function:
You are trusted to make decisions that drive a material impact on the direction and success of our ops function from day 1.Problem solving:
We like to create small teams (your team is
Shape Our Future:
Collaborate with the Product team and Ops leadership to help define and champion our operational strategy. We want our engineering team to be a key part of our strategy and planning process.Examples of problems to be solvedImplement the AI chatbot roadmap:
Develop and optimise the customer support chatbot. Can we reduce the volume of contact our agents have to deal with?Automate the complaints process:
Can we automate the complaints processes and recommend an outcome to our complaints officers?Create agent-facing workflows:
Can we build out user-friendly workflows to help our agents deliver a consistent and high-quality service to our customers?Seamless data sharing:
How do we build and integrate APIs across the business to improve data sharing and availability between products?What we're looking forStrong, modern PHP development experience (PHP 8+ is a must).A good understanding of a modern PHP framework like Symfony, Zend or Laravel.Experience with React or similar Front End frameworks.Strong design patterns and understanding of abstraction and interpolation.Exposure to Domain Driven Design, Message-Driven Systems and Event Sourcing is a plus.Strong testing skills.A desire to learn about Generative AI and LLMs, actual experience is a plus.A keen desire to want to learn and input into a highly collaborative team.If you’ve worked in a Kanban environment, it would be a plus but not needed.Tech stackWe use various technologies across the engineering team (see below), but this role will mostly be PHP backends and Next.js frontend.Backend:PHP 8Symfony 7KotlinAWSMySQLPostgreSQLRabbitMQDockerKubernetesFrontend:Next.jsReactTypeScriptMobXPlaywrightReduxStylus and SASSTooling:Github, Jira, Confluence, SlackGithub Actions, ArgoCDDatadog, Sentry and similar observability toolsInterview ProcessA 30 minute introductory call with the talent team.A short coding exercise to complete in your own time.Onsite or Video technical Interview lasting 60-90 minutes, comprising of:Introduction of the team and kind of work you could be doing daily.Discussion around the coding exercise you completed.Onsite or video cultural/behavioural interview, including questions you may have about the company, role, etc.Life at Lendable (check out our Glassdoor page)The opportunity to scale up one of the
world’s most successful
fintech companies.Best-in-class
compensation, including equity.You can work from home
every Monday and Friday
if you wish - on the other days we all come together IRL to build and exchange ideas.Our in-house chef
prepares fresh, healthy lunches in the office every Tuesday-Thursday.We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to
private health insurance.We're an
equal opportunity employer
and are looking to make Lendable the most inclusive and open workspace in London.Check out our blog!
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