JOB TITLE: Senior Data Scientist
LOCATION(S): Bristol
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Bristol office.
About this opportunity
Consumer Servicing & Engagement (CS&E) Platform delivers a unified digital servicing proposition for personal customers on the device of their choosing, giving the best digital customer experience to increase engagement and options for self-service.
We build deeper and more trusted relationships with our customers and support them to improve their financial lives by offering valuable, engaging and human-like digital banking experiences. We grow customer satisfaction and trust through simple, helpful and personalised experiences that they love.
We provide and guide customers to complete and easy-to-use self-serve offerings where they can do (almost) everything they want within digital. We deepen valued customer relationships, helping them build financial resilience, by understanding what they need and when.
What you'll do
- Own and continually improve upon our current approaches for solving common AI use cases, focused around NLP - blending traditional NLU techniques with GenAI
- Contribute to the data science chapter and help it address more complex problems that require new approaches to be introduced.
- Deliver proofs-of-concepts that demonstrate these new capabilities and how they can deliver value to future projects.
- Contribute to target production architectures of AI systems
- Define automated approaches to common workflows - e.g., for feature selection, hyperparameter tuning, model testing and monitoring, etc.
- Coach and help develop more junior members of the team, including other data scientists, graduates and apprentices
What you'll need
- Previous experience as a Data Scientist in machine learning.
- Strong communication skills and the ability to collaborate effectively with other teams.
- A strong ability to translate data science methods and results for non-technical audiences and to persuade senior business stakeholders of the significance of these results for decision making.
- Theoretical and applied knowledge of a broad range of statistical modelling and ML techniques focused around NLP - blending traditional NLU techniques with GenAI
- A good working knowledge of the latest NLP and LLM techniques
- Experience with conversational AI systems and methodologies
- Understanding of risks and guardrails for Generative AI applications
- Skills in Python and SQL for data science, including how to write modular code, familiarity with the core Python data structures and fluency with pandas and other packages commonly used for data science.
- A pragmatic, keep it as simple as possible, but no simpler attitude to your work and designs.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
