You will join Product Madness, a global mobile gaming company as our new Senior Data Scientist who will work with our Customer Support and VIP Management teams. You will enhance our understanding of the player journey and make recommendations to improve player retention. You will work with tabular and text data, using statistical analysis, causal inference and
NLP.
What will your role involve?
Use simple analytics, causal inference, machine learning or any other
techniques to understand user experience within the apps and their
interactions with customer support
Based on your analysis/modelling, make recommendations for new ways for our Customer Support and VIP Management teams to interact with our players
Work with our User Acquisition teams to help them understand efficiency of current marketing efforts and recommend improvements
Through dialogue with the business teams, formulate questions and projects that lead to improved efficiency in marketing and customer support
What We're Looking For
What we need from you
Degree in a quantitative field required
Strong SQL
Experience coding in Python or R
Experience in building forecasting models / doing causal inference / segmentation
Ability to explain ideas and present results to non-technical audiences
Experience with NLP would be a big plus
Strong theoretical understanding and experience with key classification and regression models is a plus
Please note this is a hybrid role where you will be required to work 2 days a week in our central London office.
What we can offer you
- Yearly bonus
- Private medical
- 25 days annual leave + Birthday off + Special occasion day + All bank holidays
- Additional closure at Christmas
- up to 8% matched pension
WhyProduct Madness?
As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino.
With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse.
We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day.
But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category.
So, what’s stopping you?
Our Values
People First
We have the deepest respect for our people and their well being. We know they are exceptionally talented and will always have a choice. We want them to re-choose us every day. We are committed to building a culture where each person's voice will always be heard and addressed.
MAD for More
Always improving, innovating and never settling for the existing. We push all boundaries with courage and ambition to become the world’s best games company.
Champion Together
We excel at what we do but yet remain humble and helpful to our teammates. We champion one another and hold each other to high standards without any egos.
Globally Inclusive
We are all Equal - regardless of the language we speak, where we live, our gender, religion or culture we come from. We want to build a global home, where everyone has the equal opportunity to make an impact.
Customer Focused
We always think from the customer's perspective - be it players or internal customers.
Improving their experience and joy is what drives us. Every client's success is our big win!
You will join Product Madness, a global mobile gaming company as our new Senior Data Scientist who will work with our Customer Support and VIP Management teams. You will enhance our understanding of the player journey and make recommendations to improve player retention. You will work with tabular and text data, using statistical analysis, causal inference and
NLP.
What will your role involve?
Use simple analytics, causal inference, machine learning or any other
techniques to understand user experience within the apps and their
interactions with customer support
Based on your analysis/modelling, make recommendations for new ways for our Customer Support and VIP Management teams to interact with our players
Work with our User Acquisition teams to help them understand efficiency of current marketing efforts and recommend improvements
Through dialogue with the business teams, formulate questions and projects that lead to improved efficiency in marketing and customer support
What We're Looking For
What we need from you
Degree in a quantitative field required
Strong SQL
Experience coding in Python or R
Experience in building forecasting models / doing causal inference / segmentation
Ability to explain ideas and present results to non-technical audiences
Strong stakeholder management skills
Experience with NLP would be a big plus
Strong theoretical understanding and experience with key classification and regression models is a plus
Please note this is a hybrid role where you will be required to work 2 days a week in our central London office.
What we can offer you
- Competitive salary
- Yearly bonus
- Private medical
- 25 days annual leave + Birthday off + Special occasion day + All bank holidays
- Additional closure at Christmas
- Medicash
- up to 8% matched pension
WhyProduct Madness?
As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino.
With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse.
We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day.
But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category.
So, what’s stopping you?
Our Values
People First
We have the deepest respect for our people and their well being. We know they are exceptionally talented and will always have a choice. We want them to re-choose us every day. We are committed to building a culture where each person's voice will always be heard and addressed.
MAD for More
Always improving, innovating and never settling for the existing. We push all boundaries with courage and ambition to become the world’s best games company.
Champion Together
We excel at what we do but yet remain humble and helpful to our teammates. We champion one another and hold each other to high standards without any egos.
Globally Inclusive
We are all Equal - regardless of the language we speak, where we live, our gender, religion or culture we come from. We want to build a global home, where everyone has the equal opportunity to make an impact.
Customer Focused
We always think from the customer's perspective - be it players or internal customers.
Improving their experience and joy is what drives us. Every client's success is our big win!
Travel Expectations
None
Additional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrathas three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission tobring joy to life through the power of play.
Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law.
At Aristocrat sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe.
Our FY24 Sustainability Disclosures provide a detailed update on our progress on the issues that matter most to our business and our stakeholders. Across responsible gaming, diversity and inclusion, supply chain ethics and climate action we’ve taken meaningful steps forward, as we strive to deepen our business’ resilience and long-term sustainability. We invite you to read more :
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