Senior Data Analyst - Business Operations

This job is with Wise, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission . Job Description Your mission: At Wise, our mission is to achieve "Money Without Borders" — making financial transactions fast, convenient, transparent, and eventually free. Millions of people around the world use Wise to send, spend, hold, and receive money across multiple currencies. Wise Platform helps banks, software companies and large enterprises leverage Wise’s infrastructure to offer their customers world-class payments products through their own channels. Our partners make up some of the world’s biggest banks and online platforms, such as Monzo, N26, NuBank and Google. We’re a cross-functional team that sits across sales, account management, product, engineering, operations, analytics and more. And we’re global, with offices in New York, London, Singapore and beyond. The Role: We're looking for a dynamic Senior Analyst to join our growing team and partner with our operations leads across Servicing, Fincrime, KYC, and more to drive operational efficiency and scalability of Wise Platform operations. This is a newly created role that will allow you to have a big impact from day one You will be working closely with our Head of Business Operations to shape the priorities of the teams, building conviction through your insights and analysis. Some of things you’ll be working on: You will own our operational forecasting and capacity planning. By developing an intricate understanding of partners and the factors which drive operational workload, your work will ensure we’re adequately resourced and provide a best-in-class experience. You will collaborate with operational teams to understand their processes, build operational health scores and define metrics and KPIs to measure success and drive decision-making. Your analysis will reduce friction throughout our customers’ lifecycle. You will work with product and ops teams to ensure we can onboard customers seamlessly and reduce touch points throughout the transfer lifecycle. Qualifications A bit about you: You have a strong track record of partnering with operational teams and delivering actionable insights and recommendations that drive operational efficiency. You are an excellent communicator, able to form your own opinions and effectively articulate them to win colleagues round to your way of thinking. You are solution-oriented and able to own projects from start to finish. You are comfortable motivating stakeholders across Wise and negotiating timelines to unblock yourself and make things happen You are commercially minded. You are comfortable with opportunity sizing, have solid experience forecasting and scenario modelling. You’re an expert at crafting dashboards and visualisations that bring data to life, tell a story and have diagnostic power - even better if you’ve got experience doing this in Looker/Superset. You are proficient with SQL and know your way around data pipeline management tools such as Snowflake, dbt, Git, Airflow and Python (all analysts at Wise are expected to be full-stack and should be comfortable owning analytics from ingestion to insights). You have relevant experience as a data analyst supporting KYC, Fincrime, Customer Service or PayOps teams Additional Information Some of our benefits: Base salary of £75k - £100k (based on experience) RSU's in a growing and publicly listed company Work from (almost) anywhere in the world for up to 90 days a year Flexible working - you’re trusted to do the right thing and be responsible Private Medical Insurance Life Insurance ️ Discounted gym memberships and cycle to work scheme ️ A paid 6-week sabbatical leave after four years 26 weeks maternity leave at full pay An annual self-development budget Annual Mission Days festival Pet friendly offices ‍♀️ Lots of fun group activities like yoga, running and boardgame nights Find out more about our benefits in our London office. We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic. Please note: We are unable to support relocation of candidates for this role For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram . LI-DNI