Senior Customer Success Manager - EU

MoEngage Inc.
London
1 week ago
Create job alert

MoEngageis an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As aGreat Place to Work Company, we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies likeArtificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behavior and engage them at every touchpoint throughout their lifecycle with personalized communication.

In just eight years since our inception, we have worked withleading Fortune 500 brandssuch asDeutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfeealong with internet-first brands such asFlipkart, Ola, OYO, Bigbasket, and Sharechat, with a global presence that encompasses35 countries. We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh city, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.

The care we give to our customers is quite high! Our achievement of top service and support ratings inGartner's Magic Quadrant, Gartner Peer Insights, and G2 Summer Reportsis a testament to that. Another commendable quality is our people-centric culture, as we have recently been included inBattery Ventures' top 25 private cloud computing companies. As recognized by theDivHERsityAwards, we are one of the top 20 diversity companies in the world, while theEconomics Timesnames us as one of the Top Organizations for Women.

Will you be able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!

Job Description

  • Onboard closed leads with integration support.
  • Be the point of contact for accounts and be responsible for the growth of the customer.
  • Advise clients on the most effective ways to use the MoEngage Platform.
  • Be a product evangelist, consulting the top internet companies on their growth.

Skills

  • 3+ years of experience with clients or managed accounts, across Technical, Presales, and Technical Account Management.
  • Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a SaaS company is a plus.
  • SaaS and B2B experience is a must.
  • Ability to understand customer requirements and see how MoEngage can add value in various ways.
  • Take ownership of the relationship post-sales and grow the customer.
  • Champion the product and be an evangelist.
  • Empathy - needed in any client-facing role, also important for working with other teams.
  • Strong written and verbal communication skills.

Perks

  • Work at scale and challenge yourself.
  • Work with a smart team which grew up in the Mobile First world.

#J-18808-Ljbffr

Related Jobs

View all jobs

Senior Technical Account Manager (Maidenhead, UK) @ Exabeam

Senior Solutions Engineer

Delivery Solutions Architect

Senior Customer Growth & Commercial Development Manager

Senior IT Sales Account Manager - Solutions, Cloud, Data, Cyber

Senior IT Sales Account Manager - Solutions, Cloud, Data, Cyber

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Top 10 Books to Advance Your Machine Learning Career in the UK

Machine learning (ML) remains one of the fastest-growing fields within technology, reshaping industries across the UK from finance and healthcare to e-commerce, telecommunications, and beyond. With increasing demand for ML specialists, job seekers who continually update their knowledge and skills hold a significant advantage. In this article, we've curated ten essential books every machine learning professional or aspiring ML engineer in the UK should read. Covering foundational theory, practical implementations, advanced techniques, and industry trends, these resources will equip you to excel in your machine learning career.

Navigating Machine Learning Career Fairs Like a Pro: Preparing Your Pitch, Questions to Ask, and Follow-Up Strategies to Stand Out

Machine learning (ML) has swiftly become one of the most in-demand skill areas across industries, with companies leveraging predictive models and data-driven insights to solve challenges in healthcare, finance, retail, manufacturing, and beyond. Whether you’re an early-career data scientist aiming to break into ML, a seasoned engineer branching into deep learning, or a product manager exploring AI-driven solutions, machine learning career fairs offer a powerful route to connect with prospective employers face-to-face. Attending these events can help you: Network with hiring managers and technical leads who make direct recruitment decisions. Gain insider insights on the latest ML trends and tools. Learn about emerging job roles and new industry verticals adopting machine learning. Showcase your interpersonal and communication skills, both of which are increasingly important in collaborative AI/ML environments. However, with many applicants vying for attention in a bustling hall, standing out isn’t always easy. In this detailed guide, we’ll walk you through how to prepare meticulously, pitch yourself confidently, ask relevant questions, and follow up effectively to land the machine learning opportunity that aligns with your ambitions.

Common Pitfalls Machine Learning Job Seekers Face and How to Avoid Them

Machine learning has emerged as one of the most sought-after fields in technology, with companies across industries—from retail and healthcare to finance and manufacturing—embracing data-driven solutions at an unprecedented pace. In the UK, the demand for skilled ML professionals continues to soar, and opportunities in this domain are abundant. Yet, amid this growing market, competition for machine learning jobs can be fierce. Prospective employers set a high bar: they seek candidates with not just theoretical understanding, but also strong practical skills, business sense, and an aptitude for effective communication. Whether you’re a recent graduate, a data scientist transitioning into machine learning, or a seasoned developer pivoting your career, it’s essential to avoid common mistakes that may hinder your prospects. This blog post explores the pitfalls frequently encountered by machine learning job seekers, and offers actionable guidance on how to steer clear of them. If you’re looking for roles in this thriving sector, don’t forget to check out Machine Learning Jobs for the latest vacancies across the UK. In this article, we’ll break down these pitfalls to help you refine your approach in applications, interviews, and career development. By taking on board these insights, you can significantly enhance your employability, stand out from the competition, and secure a rewarding position in the world of machine learning.