Senior Analyst Performance

AWP Assistance UK Ltd
Croydon
10 months ago
Applications closed

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Senior Analyst Performance

Job Title – Senior Analyst Performance UK & IE

Location – Birmingham /Croydon– Hybrid/Office

Start date - ASAP

About the role

The role is reporting to the Head of Central Reporting and locally to the UK and IE head of transversal.

As part of the Performance Management teamplaced within our Operations Performance & Productivity divisionand is directly reporting to the Regional Lead Performance Europe 2. The “Data Analyst - Business Intelligence” role is responsible for providing an accurate and comprehensive visibility of Operations performance to business owners, includingActivity,QualityandProductivityindicators for all LoBs in the British & Irish Bus.

The primary duty of the Business Intelligence Analystis to transform data into insightthat can help to improve the value of the business. A Business Intelligence Analyst is responsible for thesuccess of the businessbecause the organization uses data, they collect to discover areas of revenue loss and identify areas that need improvement in order to increase the company’s profits.

He/she willenable all stakeholders to make better and quicker decisionsand thus ultimatelyimprove the Operations´ performanceas well asemployee engagement.

What you will do

  • Identify, collect and analyse the needs in terms of KPIs and dashboardsrequired by the business stakeholders; including call center leaders, management as well as other functions and headquarter.
  • Develop a framework tomethodically and qualitativelycollect/store raw datafrom different sources,transform it into agreed upon KPIs, displayed intocomprehensive regular dashboardsat different frequencies (daily/weekly/monthly/quarterly/yearly) and levels of granularity.
  • Monitor andanalyse performance trendsor patterns andproactively deliver alertsandactionable insightsto relevant decision-makers.
  • Work closelywith the headquarterteam to ensure asuccessful local implementation of the global business intelligence tool(Power BI based).
  • Support business owners inpreparing performance review presentationsand act as a point of contact for the Headquarter to provide additional /ad-hoc KPI and analysisunder agreed deadlines.
  • Documentthe business intelligenceoperating procedure, to becontinuously updated/improvedbased on process evolutions and feedback from internal customers.
  • Collaborate andshare best practiceswith team members, and undertakeany additional taskas required by the hierarchy.

What you will need

• Strong management skills
• Data Analysis and Interpretation
• Statistical Knowledge
• Organization skills
• Problem-Solving
• Communication Skills
• Attention to Detail

What you will bring:

  • College degree in Computer Science, Engineering, Mathematics/Applied Statistics, Finance or a related field
  • Minimum 3-5 years’ experience as a data analysis/scientist /engineer, in a customer focused and performance-driven organization
  • Good knowledge in query and program languages such SQL, JavaScript
  • Experience in using ETL such as Pentaho, SSIS and reporting tools as SSRS, Report builder.
  • Experience with BI tool such as Power BI MicroStrategy, Tableau.
  • Experience in Data management, Big Data, WFM, CRM and Telephony system is a strong advantage.
  • Ability to work in muti-task effectively
  • Fast learner and able to work well under pressure, good team spirit.
  • Good problem solving skill
  • Good attitude a self-motivated

You will be responsible for the following:

Health & Safety
• To ensure that your work area is kept safe and tidy at all times.
• To abide by the Health & Safety Work Act 1974.
• To notify your Supervisor / Manager of any Health & Safety issues which may cause harm to fellow employees.

Training
• To advise your Manager of any areas of work which you feel require you to receive additional training.
• Be available for training on new schemes and skills as required.

Quality Management System
• To work as a member of a team within the quality system and follow all documented quality procedures and instructions.

Key Performance Areas
• To work towards achieving 100% on all individual objectives and those set for the department.


Regulatory
• To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.

Staff Benefits

You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

We also provide a comprehensive Employee Assistance Programme (EAP) which is available from day one of employment. Confidential 24/7 helpline and an app to access life, money and wellbeing resources including mental wellbeing support, debt and legal advice

Allianz Careers

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.

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