Salesforce AI Business Lead, EU Customer Relationship Center

Percepta LLC
Basildon
2 months ago
Applications closed

Related Jobs

View all jobs

Senior Data Analyst - Marketing & Growth

Data Analyst

Senior Data Analyst

Senior Data Engineer (Epsom)

Junior Data Analyst Intern

Senior Data Engineer

Welcome! Please sign in or register with us. | My Account Options

Job Description - Salesforce AI Business Lead, EU Customer Relationship Center (042MB)

Salesforce AI Business Lead

Salary – up to £45,500 per annum

Hours – Monday to Friday 8.30am to 5.00pm

Hybrid - 2 days office/3 days home, plus you must be willing to travel 1 day per month between UK and European sites.

Fully paid training and equipment provided

AsSalesforce AI Business LeadatDunton,Essex, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing:

  • Oversee the definition and implementation of AI features for the EU CRC from a business perspective. Identify opportunities to leverage AI to improve efficiency, customer experience, and operational effectiveness.
  • Define comprehensive requirements for new AI features, breaking them down into manageable, incremental phases for development.
  • Establish clear guardrails and rules for AI functionality, ensuring responsible and ethical AI usage.
  • Define and specify the data access requirements for AI models, minimizing the risk of "hallucinations" by ensuring access to relevant and accurate data sources.
  • Write detailed user stories to guide the development process, ensuring alignment with business objectives and user needs.
  • Develop training content for new AI features, focusing on effective use and interpretation of AI-generated outputs.
  • Conduct extensive testing of AI features, collaborating with contact center agents to validate accuracy and user experience.
  • Evaluate new Salesforce AI offerings and propose innovative use cases to enhance CRC operations.
  • Support discussions with the German Workers Council and other relevant stakeholders regarding AI implementation.
  • Utilize reports and dashboards to monitor the performance of implemented AI features.
  • Work closely with the AI architect, Salesforce administrators, and development team to ensure seamless integration and optimal performance of AI features.
  • Perform UAT & smoke testing of new functionality or system changes.
  • Provide Operations and Management with analysis.
  • Act as a liaison between Operations and the Salesforce team to define changes to system requirements.
  • Work closely with the Learning and Development team to build training of the new functionality or system changes.
  • Partner with Salesforce dedicated trainer to provide guidance and support to agents in use of the Salesforce application.
  • Work hand in hand with counterpart to cover the needs of all hubs.

What You Bring to the Role:

  • Undergraduate University degree in computer or data science, or related field.
  • Mid-Level background in Natural Language Processing (NLP) and deep learning.
  • Mid-Level experience working with different AI capabilities.
  • Excellent communication skills to collaborate effectively with cross-functional teams.
  • Demonstrated ability to lead projects independently.
  • A passion for staying up-to-date with the latest advancements in NLP and AI technologies.
  • Analytical thinker with great attention to detail.
  • Ability to articulate user needs and communicate with developers as required.
  • Quick thinker and ability to take initiative.
  • IT literate.
  • Knowledge of EU Contact Centre processes.
  • Good problem solving and analytical skills.
  • Organised and able to navigate through multiple requests across several communication channels.
  • Ability to work in a team environment as well as autonomously.

What You Can Expect:

  • 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
  • Life Assurance 4 x annual salary
  • Contributory pension scheme
  • Private Medical Insurance
  • Comprehensive travel insurance for you and family in line with Scheme rules
  • Discounts on brand new vehicles
  • Employee Assistance Program (EAP)

#J-18808-Ljbffr

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Rural-Remote Machine Learning Jobs: Finding Balance Beyond the Big Cities

Over the past decade, machine learning (ML) has transformed from a niche research domain into a pervasive technology underpinning everything from recommendation systems and voice assistants to financial forecasting and autonomous vehicles. Historically, the UK’s major tech hubs—particularly London—have been magnets for top ML talent and corporate headquarters. However, remote work has become mainstream, and many ML professionals are realising they can excel in their field while living far beyond the city limits. At MachineLearningJobs.co.uk, we’ve observed a growing interest in positions that allow for a rural lifestyle or a coastal environment, often reflected in search terms like “ML remote countryside” or “tech jobs by the sea.” This surge is no coincidence. Flexible work policies, better rural broadband, and the nature of machine learning tasks—much of which can be done through cloud platforms—are bringing new opportunities to those who wish to swap urban hustle for fresh air and scenic views. Whether you’re a data scientist, ML engineer, researcher, or product manager, a rural or seaside move could reinvigorate your work-life balance. In this article, we’ll unpack why rural-remote ML jobs are on the rise, how you can navigate the challenges of leaving the city, and what you need to do to thrive in a machine learning career beyond the M25. If you’ve dreamt of looking up from your laptop to rolling fields or ocean waves, keep reading—your rural ML role might be closer than you think.

Quantum-Enhanced Machine Learning—Propelling AI into the Next Frontier

Machine learning (ML) has revolutionised how we interpret data, build predictive models, and create intelligent applications. From recommendation engines and self-driving cars to advanced genomics and natural language processing, ML solutions are integral to nearly every corner of modern life. However, as data complexity and model size continue to skyrocket, the computational demands placed on ML systems grow in tandem—often pushing even high-performance classical computers to their limits. In recent years, quantum computing has emerged as a tantalising solution to these challenges. Unlike traditional digital systems, quantum computers exploit quantum mechanics—superposition and entanglement—to process information in ways that defy conventional logic. As these machines mature, they promise exponential speed-ups for certain tasks, potentially reshaping how we approach AI and data-intensive challenges. What does this mean for machine learning? Enter quantum-enhanced ML, a new frontier where quantum processors and classical ML frameworks unite to accelerate model training, tackle high-dimensional data, and solve complex optimisation tasks more efficiently. In this article, we will: Unpack the current state of machine learning, highlighting key bottlenecks. Provide a concise overview of quantum computing—why it’s radical and how it differs from classical technology. Examine potential breakthroughs in quantum-enhanced ML, including real-world use cases and technical approaches. Explore the roles and skill sets that will define this quantum-AI era, with guidance on how to prepare. Discuss the roadblocks (like hardware maturity and ethical concerns) and how they might be addressed in the years to come. If you’re a machine learning engineer, data scientist, or simply an AI enthusiast fascinated by the next wave of computational innovation, read on—quantum computing could become an integral part of your future toolkit, opening up job opportunities and reimagining what ML can achieve.

Machine Learning Jobs at Newly Funded UK Start-ups: Q3 2025 Investment Tracker

Machine learning (ML) has become the beating heart of modern tech innovation, powering breakthroughs in healthcare, finance, cybersecurity, robotics, and more. Across the United Kingdom, this surge in ML-driven solutions is fueling the success of countless start-ups—and spurring demand for talented machine learning engineers, data scientists, and related professionals. If you’re eager to join a high-growth ML company or simply want to keep tabs on the latest trends, this Q3 2025 Investment Tracker will guide you through the newly funded UK start-ups pushing the boundaries of ML. In this article, we’ll highlight key developments from Q3 2025, delve into the most promising newly funded ventures, and shed light on the machine learning roles they’re urgently seeking to fill. Plus, we’ll show you how to connect with these employers via MachineLearningJobs.co.uk, a dedicated platform for ML job seekers. Let’s dive in!