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Research/Machine Learning Engineer

Unitary
London
2 days ago
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Machine Learning Research Engineer
We are a rapidly growing startup developing solutions that utilise Virtual Agents to handle manual customer and marketplace operations tasks. Virtual agents blend deterministic Python code, LLM reasoning and agentic AI capabilities to undertake this work, along with a fallback to human experts.

Our unique approach combines the strengths of human expertise (high accuracy and nuanced decision-making) with the advantages of AI automation (speed and cost efficiency). This cutting-edge technology helps businesses solve real-world challenges in trust & safety, and beyond, without the need for complex technical integration. We believe in an online world free from harm, where we can trust AI to make safe and fair decisions.

We have raised about $25M in VC funding from top-tier funds, including Creandum and Plural, and operate at significant scale - analysing millions of daily images and videos from 10+ Enterprise customers. We are now looking for a Machine Learning Research Engineer to help build and deliver a platform that can automatically create Virtual Agents for operational processes currently undertaken manually using browser-based UIs. An important part of our offering is the ability to interact with a customers existing tooling, and we have found encoding repetitive interactions as Python code to be a powerful strategy. This Agent Factory will learn from captured demonstrations of workflows and transform our customers' manual processes into automated solutions that combine the speed and reliability of code with the power of AI, where reasoning is needed.

Your mission will be to create capabilities that automate the creation and management of Virtual Agents. You will use your knowledge of Agentic approaches for code generation and software engineering best practices to design and develop these capabilities - leveraging state-of-the-art LLM coding frameworks and endowing them with the tools and guardrails needed to reliably build and test automated workflows. You will work with customer-facing technical teams to configure and deploy the Virtual Agents for customer work.

You will work with platform and software engineers to turn these capabilities into robust operational systems that can scale to deliver Virtual Agents to most operational processes currently undertaken by humans.

Design and build capabilities that create Virtual Agents - an Agent Factory
Research, invent and create novel capabilities where gaps in industry require it
Participate in our machine learning community to influence how we implement machine learning and computer vision technologies, shaping Unitary's future.
Contribute full-stack development, including software engineering, DevOps, and MLOps, along with light task and project management to ensure your capabilities deliver maximum value early.

Have expert knowledge of the capabilities of Agentic AI and Generative AI
Can assess where best-in-class industry capabilities can help us undertake operational workflows
Know how to invent novel capabilities based on rapid research iterations
Have strong Python and engineering skills
Can demonstrate problem-solving and project management skills to analyse workflows and design automated solutions
Can travel to our company-wide off-sites three times per year

Experience working in a fully remote, international team
Experience with MLOps practices and tools, and monitoring machine learning systems in production
Proficiency with SQL and NoSQL databases
Unitary is a remote-first team of c. Flexible hours and location
Competitive salary and equity package
Occupational pension
Generous paid parental leave
Generous paid sick leave
Annual budget for your professional development and growth

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