Process & Performance Data Analyst

Process & Performance Data Analyst

• Brand new opportunity within the organisation
  
  
• Excellent exposure to senior stakeholders and strategic decision making
  
  
• Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon
  
  About the role
  
  This is an exciting time to join NFU Mutual and be part of a newly created team. The Customer Process Centre of Excellence, within our evolving Customer Service Strategy and Change team, will centralise expertise, streamline end-to-end processes, and enhance customer experience while boosting our enterprise-wide collaboration. This is a fantastic opportunity to help shape the future of our business and make a real impact as we set the stage for ambitious growth.
  
  As a Process Data Analyst, you’ll play a key role in supporting NFU Mutual’s data-driven culture, helping internal stakeholders make better, faster and more informed decisions. You’ll do this through the extraction, analysis, interpretation and presentation of high-quality data and insight that supports performance management, forecasting and continuous improvement across the business.
  
  You’ll work closely with stakeholders across multiple departments to understand their data needs, translate requirements into clear analytical outputs, and deliver meaningful MI, dashboards and analysis. This will include supporting historic performance analysis, developing forecasts and models, and presenting conclusions and recommendations that enable leaders to take informed management action.
  
  You’ll also contribute to the ongoing improvement of data and MI processes, helping to ensure data outputs are accurate, consistent and fit for purpose. Alongside this, you’ll support the enablement of stakeholders by helping them build confidence in using MI and analytical tools, maximising the value derived from our data.
  
  This new, permanent role offers excellent long-term development opportunities. You’ll gain exposure to a wide range of stakeholders, develop your technical and influencing skills, and play a meaningful part in shaping how data is used to drive performance and outcomes across NFU Mutual.
  
  This role is based in our Tiddington Head Office, just outside Stratford-Upon-Avon. We understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home.
  
  About you
  
  You’re a curious, analytical problem-solver who enjoys turning data into insight that genuinely makes a difference. You’ll be comfortable working with complex datasets, asking the right questions of the data, and translating findings into clear, actionable outputs for a range of audiences.
  
  You’ll enjoy working collaboratively with stakeholders, building strong relationships and helping others get the most from data and MI. You’ll be organised, detail-focused and able to manage multiple pieces of work in a changing environment, while maintaining high standards of quality and accuracy.
  
  To be successful in this role, you’ll bring:
  
  
• Experience of data extraction, cleansing and transformation, producing accurate, fit-for-purpose MI and analytical outputs.
  
  
• Strong capability in data analysis, modelling and forecasting, supporting evidence-based decision making.
  
  
• Advanced Excel skills (essential), with experience building models, analysing data and supporting performance reporting.
  
  
• Capability using SQL for data extraction and analysis and experience using business intelligence and visualisation tools, such as Power BI to deliver insightful reporting and dashboards
  
  
• A good understanding of data warehousing, MI and reporting techniques, and how to apply best practice.
  
  
• The ability to gather requirements and translate data into insight, supported by strong stakeholder management, communication and collaboration skills.
  
  At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
  
  We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
  
  We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
  
  Benefits and Rewards
  
  When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
  
  
• Salary up to £42,000 depending on experience
  
  
• Annual bonus (up to 10% of salary)
  
  
• Contributory pension scheme, up to 20%, including your 8% contribution
  
  
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
  
  
• A Family Friendly policy that helps you balance your work and family responsibilities
  
  
• Access to savings at High Street brands, travel and supermarkets
  
  
• £20 contribution to a monthly gym membership – subject to T&Cs
  
  
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
  
  
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
  
  
• Employee Volunteering - volunteer in the community for one day each year
  
  
• Unlimited access to Refer a Friend £500 bonus scheme
  
  
• Life Assurance cover of 4 x salary
  
  
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
  
  
• Salary sacrifice employee car scheme - subject to eligibility
  
  Working at NFU Mutual
  
  We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
  
  Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
  
  Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
  
  We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future