Principal Content Designer (Maternity Cover)

Job Description

Your mission:

You’ll be working with our AI powered features, scaling our products and levelling up the quality of our existing content across Support — a squad that helps millions of people troubleshoot our products and understand how to get the most out of what we offer. 

Here’s how you’ll contribute

• You’ll get to know our customers, building empathy and a deep understanding of their needs.

• You’ll take tested ways of working and develop processes to ensure they can scale across the Support squad.

• You’ll use your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that make stressful situations easier.

• You’ll be influential in your squad, understanding and prioritising content needs and delivering on the most impactful projects across multiple teams.

• Working with data scientists and developers, you’ll continuously improve our content model to work in new scenarios and with new tools.

• Working with designers from other squads you’ll help maintain a single, seamless experience for customers.

You'll also be part of the Content Guild, and will regularly collaborate with the content community across Wise. Repping Support, you’ll be part of a powerful feedback loop between customers and Product that helps improve the consistency of our messaging.

This role will give you the opportunity to:

• Build AI products from the ground up, and scale existing ones to new areas of Support.

• Be a guiding light and advocate for the customer experience, as the squad increases its AI capabilities.

• Own the squad’s automation content experience end to end, and steer its strategy and direction.

• Elevate product and content quality — you define what good looks like in the squad, and demonstrate it with everything you ship.

• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

About you:

• You’re an accomplished and experienced Principal Content Designer with extensive experience shipping world-class consumer products.

• You have experience in using AI tools to solve complex problems.

• You’ve worked with a team to build AI tools, from the initial idea through to scaling a product.

• You’re comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment.

• You have an eye for quality, and know what to focus on to drive it up.

• You’re influential, inspiring, and able to work with others in a culture that values autonomy and empowerment

• You’re highly empathetic, both to customers and the people you work with

• You’re a trusted partner, building effective relationships with your peers across the business.

Heads up, this probably isn’t for you if:

• Your experience is mostly in marketing content, advertising, copywriting, journalism or social media – and you have no hands-on experience of content design or working in UX.

• You’ve not worked with AI tools before, as in this role you’ll be helping to lead decisions based on your expertise.

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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