Job overview
We are seeking to appoint an enthusiastic person into the role of Paeds Nutrition and Dietetics Administrator within our Enfield Community Service. This is a permanent part time position (3 days a week).
Our aim is to provide a high level of customer focused, patient care. You will have day to day responsibility for providing a high-quality service to the team and be able to cover colleagues as and when required. You will be ensuring that all patient referrals and appointments are accurately recorded on our Patient Information system, RIO.
Main duties of the job
The post holder will be booking appointments and interpreters, processing referrals, opening referrals on RIO, scanning and uploading, dealing with queries from patients, GPs and other professionals.
Working for our organisation
NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link:
Detailed job description and main responsibilities
The role is administrative and requires a good ability to organise, attention to detail as well as excellent communication skills. You will liaise regularly with clinicians and other admin staff and the ability to work well under pressure, show initiative and be a team player is essential. In addition, the successful candidate should have good IT skills and previous experience of office or reception duties is essential, preferably within a healthcare setting.
You will be a self-starter, working on own initiative but also able to work well as part of a team.
Some of the tasks involve:
opening referrals on RIO
maintaining a spreadsheet of referrals and waiting list
sending appointments
dealing with queries from patients, GPs and other professionals
booking clinic appointments
liaising with schools
printing, scanning and uploading
supervising a junior administrator
any other office job that is required.
Person specification
Education and qualifications
Essential criteria
GCSE English and Maths or equivalent qualification ()
Desirable criteria
Knowledge of Medical Terminology
Skills and abilities
Essential criteria
Basic Computer Knowledge Keyboard skills for use with multiple systems Good interprofessional skills including professional etiquett Ability to use initiative Good organisational skills Able to maintain confidentiality Ability to switch smoothly between customer care and other administration tasks Ability to follow procedures and implement changes to procedures in own work area Ability to follow policy and recognise when to escalate to management Able to deal with patients and public face to face or on the telephone who may have English as a second language or who may have communication difficulties Able to work on own or as part of a team
Desirable criteria
Experience of using Microsoft Windows, Excel, Outlook and Wor
Experience
Essential criteria
Demonstrable customer service experience Ability to prioritise work to meet tight deadlines Experience of working in a customer focused environment Experience at prioritising caseload
Desirable criteria
Previous experience in an hospital or NHS setting. Experience with information databases Experience dealing with people in a healthcare or other stressful environments
Personal qualities
Essential criteria
Demonstrates insight and empathy into patient need
Desirable criteria
Demonstrable ability to meet Trust value
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, (NLPSS) who conduct recruitment activities on behalf of NMUH.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely(in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit
NMUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of NMUH will have their original documents verified using this technology.
By applying for this post you are agreeing to NMUH transferring the information contained in this application to its preferred applicant management system. All subsequent information regarding your application will be generated from , and as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems.
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we want you to complete your e-learning modules prior to joining our organisation.
If you are an EU/EEA citizenwho does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the
