United Kingdom We strongly encourage applications frompeople of colour, the LGBTQ+ community, people with disabilities,neurodivergent people, parents, carers, and people from lowersocio-economic backgrounds. If there’s anything we can do toaccommodate your specific situation, please let us know. About CleoMost people come to Cleo to do work that matters. Every day, weempower people to build a life beyond their next paycheck, buildinga beloved AI that enables you to forge your own path towardfinancial well-being. Backed by Tier 1 investors, we’ve reachedmillions of people to support them throughout their financiallives, from their first paycheck to their first home and beyond.We're hitting headlines too. This year, Forbes named us as one oftheir Next Billion Dollar Startups, and we were crowned the'Hottest Tech Scaleup' at the Europas. Machine Learning Engineersat Cleo work on building novel solutions to real-world problems.This really does vary but could be: creating chatbots to coach ourusers around their financial health, creating classifiers to betterunderstand transaction data or even optimising transactions withinour payments platform. Ultimately, we’re looking for a brilliantPrincipal Machine Learning Engineer to join us on our mission tofight for the world's financial health. You’ll be leading technicalwork within a team of adaptable, creative and product-focusedengineers, who train & integrate cutting edge machine learningacross a variety of products and deploy them into production formillions of users. We understand our customers, we understand theirpain, and we are passionate about helping them. What you’ll bedoing - Training and fine-tuning models to help customers get morevalue from our chatbot and app through deeper personalisation,creating a smarter & more engaging experience. - Integratingour models with LLMs hosted by OpenAI, Anthropic, GCP, AWS. -Working cross-functionally with backend engineers, data analysts,UX writers, product managers, and others to ship features thatimprove our users’ financial health. - Driving the adoption ofappropriate state-of-the-art techniques for recommendation, messagecampaign optimisation, and contextual bandits. - Communicating theteam’s successes and learnings at the company level & beyond. -Developing a holistic view of personalisation and user-levelfeatures across Cleo, taking the initiative to extend existingapproaches to benefit new areas of the app and conversations. -Supporting ML Engineers around problem framing, ML modelling, andevaluation. Here are some examples, big and small, of the kinds ofproduct feature work our ML Engineers have taken part in over thelast year: - Designed and implemented AI agents to analyse andextract insights from users’ transactional data. - Developed modelsto interpret transactional data, enhancing the understanding ofusers’ finances. - Created contextual intent classifiers tounderstand user conversations with Cleo, enabling tailored andaccurate platform responses. - Engineered ML models to identify anddeliver relevant actions to users within Cleo, ensuring a seamless,context-aware conversational experience. - Built models to evaluaterisk in customer interactions with bank transaction features anduser activities. - Developed optimisation models to improve paymentsuccess rates for customers while minimising business costs.Whatever problem you tackle, and whichever team you join, your workwill directly impact those most in need, helping to improve theirfinancial health. What you’ll need - Experience in industry machinelearning roles as a technical leader or principal/staff engineer. -Excellent knowledge of both Data Science (python, SQL) andproduction tools. - A deep understanding of probability andstatistics fundamentals. - Big picture thinking to correctlydiagnose problems and productionising research. - Top tiercommunication skills, to be able to partner with Product andCommercial Leaders. - Industry-leading contributions to your field,communicated through conferences, blogs, talks, or open-sourceprojects. Nice to have - Strong experience with additionalprogramming languages, such as Java, Scala, C++. - Broadercontributions to your field through: conferences, blogs, talks, oropen-source projects. What do you get for all your hard work? - Acompetitive compensation package (base + equity) with bi-annualreviews. You can view our public progression framework and salarybandings here:https://cleo-ai.progressionapp.com/- This positionis a DS5 level and we can pay £111,184 - £145,088 p.a depending onexperience. - Work at one of the fastest-growing tech startups,backed by top VC firms, Balderton & EQT Ventures. - A clearprogression plan. We want you to keep growing. That means tryingnew things, leading others, challenging the status quo and owningyour impact. Always with our complete support. - Flexibility: Wework with everyone to make sure they have the balance they need todo their best work. - Work where you work best: We’re a globallydistributed team. If you live in London we have a hybrid approach;if you’re outside of London, we’ll encourage you to spend a coupleof days with us a few times per year. - Other benefits: - 25 daysannual leave a year + public holidays (+ an additional day forevery year you spend at Cleo). - 401k matching in the US and 6%employer-matched pension in the UK. - Private Medical Insurance. -1 month paid sabbatical after 4 years at Cleo! - Online courses& internal training to level up your skills. - Regular socialsand activities, online and in-person. - Online mental healthsupport via Spill. - And many more! Apply for this job * indicatesa required field #J-18808-Ljbffr
