We're currently recruiting a friendly Night Receptionist to provide first-class reception service at Kents Hill Park on a full time basis, contracted to 40 hours per week.
Great things happen when people get together in our spaces to meet and spaces to sleep at Kents Hill Park. From conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.
Could you bring your spark to Kents Hill Park? Here's what you need to know before applying:
The Night Receptionist is responsible for overseeing front desk operations during night shifts, ensuring exceptional guest service, maintaining security, and assisting with administrative duties. This role requires a proactive approach, attention to detail, and the ability to handle late-night guest inquiries, check-ins, and check-outs efficiently.
What we can give you:
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits + Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health + Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodafone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training, development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Your key responsibilities will include:
- Provide a warm and professional welcome to guests, ensuring an outstanding first impression.
- Perform late-night check-ins and early morning check-outs with efficiency and accuracy.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Ensure all overnight tasks, including audit procedures, are completed correctly.
- Monitor and manage room allocations, reservations, and modifications as required.
- Maintain security by monitoring access points and ensuring guest safety during overnight hours.
- Assist with emergency procedures, including fire alarms and evacuation protocols.
- Prepare reports for management, including financial reconciliation and occupancy updates.
- Coordinate with housekeeping and maintenance teams for any overnight issues.
- Handle cash, card transactions, and process payments accurately.
- Maintain cleanliness and organization of the reception area.
- Support the Night Manager in administrative tasks and other duties as needed.
Our ideal Receptionist will:
- Flexibility to work overnight shifts, including weekends and holidays.
- Have excellent verbal and written communication skills.
- Possess fantastic organisational skills with the ability to prioritise tasks.
- Display passion for delivering excellent customer service.
- Have the ability to develop and maintain good working relationships.
- Previous experience in a front office, receptionist, or customer service role, preferably in a hotel, conference centre, or hospitality setting.
- Knowledge of property management systems (PMS) such as Opera, Fidelio, or similar is preferred.
Who we are:
We combine our spaces with a bigger family.
Kents Hill Park is part of The Venues Collection - a division of Levy UK + Ireland.
Levy UK + Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
We are culinary champions - it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.
Focussed on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.
We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
At Levy UK + Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.
Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.
#J-18808-Ljbffr
