Lead Data Analyst - ComplaintsQA

Wise
London
1 month ago
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Were looking for an Lead Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive datadriven decisions that would support our fastgrowing product through scaling and optimising the team.

As an Lead Data Analyst youll be driving our analytics efforts in our operations teams who do everything from support our customers when they need help to screening for criminal activity to verifying customer identities at scale. 

Most importantly youll collaborate closely with your operational leads product managers designers and engineers to bring your insights into real change for our customers and help drive our mission! 

About the Squad:

The squads mission To deliver a seamless experience that minimises effort and scales globally. We believe this will help Wise get to mission zero. 

Your mission: 

Maximise the impact of your team by helping them make the best decisions for our customers using analytics.

Youll own the challenge of:

  • Supporting the Operations leadership by providing critical information to assess the health of Operations

  • Size track performance and identify optimisation opportunities for key strategic initiatives.

  • Lead on implementing Operations KPI tree and operation teams target setting framework in pipelines and reporting.

  • Working on providing indepth analysis on operation metrics while measuring the corresponding impact on our customers.

This role will give you the opportunity to: 

  • Be part of a positive change in the world. Were fixing a broken greedy system and putting people and businesses in control of their money

  • Create value from extensive datasets. We have millions of customers a global set of payment infrastructure and a complex product that customers can use in different ways. There is a tonne of value left to unlock from this data!

  • Influence the teams direction. Analysts at Wise enable datadriven decision making and have a large impact by helping their teams to decide what to work on.

  • Learn from a global network of professionals. We have a large diverse team of analysts data scientists and product managers that you will work with and learn from.

 


Qualifications :

A bit about you: 

  • You have 4 years of experience in analytics.

  • You have a background working with operational team analytics including capacity planning forecasting efficiency analysis and experimentation.

  • You have experience with building data pipelines using dbt.

  • You have advanced SQL skills. 

  • You have experience working with Python/R.

  • You have experience with data visualisation tools (Looker PowerBI Tableau etc. and demonstrate storytelling ability with data.

  • Youre a selfstarter who is comfortable working in highly empowered teams.


Some extra skills that are great (but not essential): 

  • You have experience within a WFM team or experience working with a WFM team.

  • You have experience within complaints and quality assurance.


Additional Information :

What do we offer: 

  • Salary Range:(RSUs)

  • Numerous great benefits in our London office

Key benefits:

  • Hybrid working model

  • 25 days Paid Annual holiday 3 Me Days

  • 15 Sick Days

  • Mobile Wiser Work abroad for up to 90 days of the year

  • 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.


Remote Work :

No


Employment Type :

Fulltime


Key Skills
Change Management,Corporate Communications,Apache Commons,Compensation,Civil Quality Control
Experience:years
Vacancy:1

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