IT Project Manager

Job Title:IT Project Manager
Reports To:Chief Finance Officer
Responsible For:Data Analyst
Salary/Grade:£50-60k
Primary Location:Dartford
Work Model:Mon - Fri, 8:00 – 16:30

Key Relationships:Finance, Marketing, R&D, External Agencies/Consultants

Position Overview:The IT Project Manager will lead the development and execution of the organisation’s long-term digitalisation strategy, ensuring it adapts to the company’s growth. This role requires a highly skilled, results-oriented individual to take ownership of key projects, including the CRM and ERP system, customer service, and stock management processes. You will coordinate multiple projects within a dynamic matrix environment, manage risk, and identify opportunities to enhance and streamline operations. As part of the role, you will manage one direct report (Data Analyst) and collaborate with internal teams, key stakeholders, vendors, and implementation partners.

Key Accountabilities/Deliverables:Responsibilities, teamwork, customer service, communication, and documentation
Time %

• Maintain IT and digital effectiveness by defining, delivering, and supporting strategic business plans, overseeing and coordinating a range of projects from inception to completion while leading a small team.
• Streamline ERP systems to ensure their fitness for purpose, enhancing operational processes such as barcoding for picking & packing, stock management, and researching new platforms for fleet and delivery management.
• Implement a new sales quoting package and improve operational efficiencies.
• Coordinate resources and schedules with users, departments, and stakeholders to ensure the success of projects.
• Work closely with R&D, marketing, and technical teams to meet project requirements within scope, budget, and timeline.
• Facilitate project meetings including kick-offs, status updates, and post-project reviews.
• Focus on the development of the internal monitoring portal and conduct system audits of new and existing technologies.
• Oversee and track project progress, ensuring milestones are met and proactively addressing potential risks.
• Prepare and present data-driven status reports to senior management and clients, providing insights on deliverables, timelines, and challenges.
• Promote a culture of continuous improvement by gathering insights and applying lessons learned to future projects.

 

People Responsibility:

• 1 Direct report (may increase with business growth)

Technical & Qualifications:Knowledge, Skills, and Abilities:

• 5+ years of IT Project Manager experience in large or complex organisations (E)
• Bachelor’s degree in Computer Science, Technology, Cybersecurity, or similar field (E)
• Proficiency in project management (PRINCE 2 or equivalent certification) (E)
• Experience with project management tools (JIRA, Trello, MS Project, Asana, or similar) (E)
• Enterprise Architect certification (D)
• Experience with CRM (e.g., HubSpot) and ERP systems (e.g., Syrinx) (D)
• Experience in system integration (API, cloud adoption, automation, and process optimisation) (E)
• Proven leadership skills (experience leading a small team)
• Experience in developing and maintaining project plans, working to budgets and timelines (E)

Core Competencies:

• Technically and commercially minded
• Results-driven
• Excellent communication and leadership skills, with the ability to drive projects forward
• Strong problem-solving skills and a proactive mindset
• Highly organised with great attention to detail
• Focus on delivering excellence

Other Notes:

• This is an office-based role, with the possibility to work from home up to 2 days per month, in line with company policy.
• A driving license is desirable, as travel between company offices may be required for new system installations, emergency issues, meetings, or training.