At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Your role in the team Allstate is one of the largest car and home insurers in the US, serving more than 16 million households and earning over $35 billion in revenue annually. Were also widely recognised as one of the best places to work in Northern Ireland. At Allstate NI, we believe its more than just a job. We believe in allowing our people to choose the direction of their careers. Its about you, your future and where you want to get to. Opportunity is the hallmark of the Allstate career experience. We invest heavily in our employees, offering long term career development, personal growth and investment in new technologies. Every day is different, with new ideas, challenges, and rewards no matter which team you join. We believe that inclusive diversity is crucial to creating a culture of mutual respect where the strengths and talents of each individual are recognised. We like to leave things better than we found them and deliver results. We do all of this while having fun and exploring personal passions. At Allstate were on a mission to use data, math and machine learning to directly shape every aspect of how we operate. Of course, when working with hundreds of millions of data points, computer science and programming also play an essential role. Join our team and youll find challenge and reward in a culture of innovation, support and balance. Your Role in the Team We have (12 month) year-in-industry placement opportunities starting in summer 2024 for IT undergraduates with a keen interest in Customer Technical Support (including hardware, software and networking). If you have an interest in solving technical issues coupled with a customer-centric approach, then this opportunity is a perfect fit for you. Key Responsibilities: Optimize employee satisfaction by providing a support service experience that employees find welcoming and appealing Deliver support services that employees are eager to use - support includes personalized configuration, troubleshooting, problem resolution and proactive technical advice Support mobility devices such as company mobile phones (Android, iOS), iPad Provide application and hardware support for all managed desktops (Windows/OSX), printers, network connectivity, VPN etc. including lifecycle management of workstations Provide personalized incident management for ticket creation, engineering engagement, escalation and direction be a single point of contact for communication status Applicants should have knowledge of, and keen interest in, IT Infrastructure to include: PC Windows and Apple Mac Mobile phone Android/iOS/Windows Conferencing video/audio with emphasis on Zoom and Microsoft Teams Collaboration tools Teams, SharePoint Online Possess strong communication and interpersonal skills. Essential Skills All candidates must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy Expecting to complete your second year of a computing-related degree course by the end of June 2025 (or the third year for relevant IT degrees). You will have achieved 2.1 classification or higher in your course modules to date. Please include a full list of module marks from your first year and any current year to date. Failure to do so will result in the withdrawal of the application. As part of this role, you will be required to be in either our Belfast or Derry/London-Derry Office 5 days a week. Desirable Skills A clean driving license and access to a vehicle is desirable but not essential. Should we receive an unprecedented level of applications, we reserve the right to heighten our shortlisting criteria. Placement students who successfully complete their one-year placement with Allstate Northern Ireland may be made conditional offers of permanent employment with Allstate at the end of their placement. These positions will commence post-graduation and will be communicated separately. LI-SE1 Joining our team isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. What we offer As Digital DNAs Workplace of the Year 2020 & 2022 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking. Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team. We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation. We encourage a better work life balance and youll have the opportunity to apply for various flexible working arrangements. Statement on Fair Employment and Equal Opportunities Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability. We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit. Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position. Skills: Troubleshooting Technical Support VPN
