Insight & Analytics Manager

Fortnum & Mason
London
2 days ago
Create job alert

Role purpose:

You will play a key role in growing the Customer Insight and Analytics capability supporting the entire Fortnum & Mason business, helping to enable the next phase of customer and business growth.  This role will work closely with decision-makers to ensure data-driven approaches are embedded across teams.

 

Key areas of focus:

  • Customer Insight Analytics – taking business questions/challenges and hypothesis and using data to provide an answer in a robust, non technical manner
  • Power BI report developer – building actionable dashboards to allow the business to self-serve and drive insight as well as an ability to deep dive
  • Good communication – strong stakeholder engagement with a proven ability to gather and interpret requirements, organisation and an agile approach are key
  • Knowledge of marketing, e-commerce and CRM – demonstrating ability to provide the “so what does this mean” part of the analysis in the context of the business
  • Data understanding – proven expertise in thinking through data problems, quality issues, incorporate new data into an existing structure and providing recommendations.  Experience working alongside an IT team is desirable.
  • Advance Analytics – Experience in key techniques : segmentation, LTV, basket analysis and predictive models.  Experience with Machine Learning and AI not essential but an eagerness to learn is desirable.
  • Capability to scope and evaluate testing for digital, ecommerce and CRM.

 

With a focus on Customer data and using your strong foundation of data knowledge, technical expertise and business acumen you will help us increase data-driven decision making, increase the desire for analytics and insight across the wider business as well as ensuring our customers have a more personnel experience. You will continue the evolution of the reporting and analytics function from reactive to predictive and proactive.

 

You will demonstrate your technical capability in being able to effectively manipulate, organise and interpret data and create valuable, easy to understand insights for stakeholders at all levels around the business.

 

You will need to think big, challenge accepted practices, and influence across the organisation. You will support the Customer Engagement Director and Head of Analytics and Insights with decision making and use great communication skills to build and maintain trust with a cross-functional group of stakeholders and partners.

 

You will be actively involved in the decision making and implementation of the data transformation programme.

 

This is a hands-on role, which will provide a unique opportunity to help build the foundations for implementing a data-driven culture across the organisation and grow analytical capabilities. It offers the chance for personal and professional development as the Fortnum & Mason business grows.

 

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with cutting-edge technologies and contribute to innovative projects.
  • Support for professional development and continuous learning.
  • A collaborative and inclusive work environment where your contributions are valued.
  • Opportunity to develop project leadership and management skills.

 

Reports to:  Head of Insight and Analytics 

 

Key relationships:

Customer Engagement, Marketing & Online Teams, Buying & Merchandising, Hospitality, Operational Leadership Team, Management group, Executive Team

 

Key accountabilities:

  • Support the Head of Insight and Analytics in building the analytics and insight capability to support strategic organisation goals
  • Maintain and improve the existing reporting and analytics infrastructure to support critical business functions, automated and working with the wider IT team where necessary
  • Working closely with IT to contribute to the design of datamarts, data warehouse and/or lakehouse solutions, with the analytics / customer data lens.  As well as supporting data transformation projects as required.
  • Produce and present insightful reports and dashboards for senior leadership, providing actionable recommendations based on data analysis.
  • Stay abreast of industry trends and emerging technologies to continually enhance the analytics capabilities of the organization.
  • Foster a culture of data-driven decision-making by promoting best practices and training teams around the business on analytical tools and techniques, this will include the development of new self-serve reports for teams around the business and adoption of Microsoft tools.
  • Partner and provide support for teams around the business. Identify opportunities for improvement and prioritise a continuous improvement roadmap. Work with teams around the business to continue building a data-driven culture.
  • Specifically support the execution of marketing and CRM campaign selections through hypotheses and insights to evaluate and optimise performance against KPIs.
  • Working closely with the Head of Customer Engagement to develop test and learn plans to grow our Active Customer Base.

 

Role Specific Criteria (Experience/Behaviours/Technical Ability)

Essential

  • Strong SQL knowledge to query databases and support with SCV amends
  • Knowledge and experience tools such as R and Python as well as PowerBi would be advantageous
  • Ability to take a business challenge/question and understand how to interrogate the data with the right assumptions to provide an answer
  • Good communication and presentation skills, confident presenting senior management teams.
  • Excellent analytical & problem-solving skills, able to think creatively & strategically and overcome obstacles.
  • At least 3 years working in a customer or marketing analytical role
  • Proven methodologies/processes to ensure analysis is analytically robust and appropriate rigour is applied throughout the entire process to ensure the solution is fit-for-purpose
  • Keen interest in learning about new technologies / techniques and how it can be applied to business problems.
  • Able to manage workload and good time management skills
  • Good data visualisation skills

 

Desirable

  •  Knowledge working with Azure / Databricks / Fabric / Synapse / Adobe
  • Curiosity, enthusiasm and a passion and willingness to seek and learn new concepts
  • Knowledge of an ESP (e.g. Adestra) would be useful but not essential
  • Experience working with a CDP would be useful but not essential
  • Line management experience is not essential but will be part of the role in the future

 

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

 

In return, we offer:

  • A competitive salary
  • A generous store and restaurant discount of up to 40%
  • 25 days holidays (excluded bank holidays) and an extra day off for your birthday
  • A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
  • A range of opportunities to develop and grow personally and professionally
  • Excellent pension scheme

Related Jobs

View all jobs

Process Analytics & Automation Manager

Process Analytics & Automation Manager

Process Analytics & Automation Manager

Process Analytics & Automation Manager

Process Analytics & Automation Manager

Process Analytics & Automation Manager

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Navigating Machine Learning Career Fairs Like a Pro: Preparing Your Pitch, Questions to Ask, and Follow-Up Strategies to Stand Out

Machine learning (ML) has swiftly become one of the most in-demand skill areas across industries, with companies leveraging predictive models and data-driven insights to solve challenges in healthcare, finance, retail, manufacturing, and beyond. Whether you’re an early-career data scientist aiming to break into ML, a seasoned engineer branching into deep learning, or a product manager exploring AI-driven solutions, machine learning career fairs offer a powerful route to connect with prospective employers face-to-face. Attending these events can help you: Network with hiring managers and technical leads who make direct recruitment decisions. Gain insider insights on the latest ML trends and tools. Learn about emerging job roles and new industry verticals adopting machine learning. Showcase your interpersonal and communication skills, both of which are increasingly important in collaborative AI/ML environments. However, with many applicants vying for attention in a bustling hall, standing out isn’t always easy. In this detailed guide, we’ll walk you through how to prepare meticulously, pitch yourself confidently, ask relevant questions, and follow up effectively to land the machine learning opportunity that aligns with your ambitions.

Common Pitfalls Machine Learning Job Seekers Face and How to Avoid Them

Machine learning has emerged as one of the most sought-after fields in technology, with companies across industries—from retail and healthcare to finance and manufacturing—embracing data-driven solutions at an unprecedented pace. In the UK, the demand for skilled ML professionals continues to soar, and opportunities in this domain are abundant. Yet, amid this growing market, competition for machine learning jobs can be fierce. Prospective employers set a high bar: they seek candidates with not just theoretical understanding, but also strong practical skills, business sense, and an aptitude for effective communication. Whether you’re a recent graduate, a data scientist transitioning into machine learning, or a seasoned developer pivoting your career, it’s essential to avoid common mistakes that may hinder your prospects. This blog post explores the pitfalls frequently encountered by machine learning job seekers, and offers actionable guidance on how to steer clear of them. If you’re looking for roles in this thriving sector, don’t forget to check out Machine Learning Jobs for the latest vacancies across the UK. In this article, we’ll break down these pitfalls to help you refine your approach in applications, interviews, and career development. By taking on board these insights, you can significantly enhance your employability, stand out from the competition, and secure a rewarding position in the world of machine learning.

Career Paths in Machine Learning: From Entry-Level Roles to Leadership and Beyond

Machine learning has rapidly transformed from an academic pursuit to a cornerstone of modern technology, fueling innovations in healthcare, finance, retail, cybersecurity, and virtually every industry imaginable. From predictive analytics and computer vision to deep learning models that power personalisation algorithms, machine learning (ML) is reshaping business strategies and creating new economic opportunities. As demand for ML expertise continues to outstrip supply, the UK has become a vibrant hub for machine learning research, entrepreneurship, and corporate adoption. Whether you’re just starting out or have experience in data science, software development, or adjacent fields, there has never been a better time to pursue a career in machine learning. In this article, we will explore: The growing importance of machine learning in the UK Entry-level roles that can kick-start your ML career The skills and qualifications you’ll need to succeed Mid-level and advanced positions, including leadership tracks Tips for job seekers on www.machinelearningjobs.co.uk By the end, you’ll have a clear view of how to build, grow, and lead in one of the most exciting fields in modern technology.