Who We Are Boston Consulting Group partners withleaders in business and society to tackle their most importantchallenges and capture their greatest opportunities. BCG was thepioneer in business strategy when it was founded in 1963. Today, wehelp clients with total transformation-inspiring complex change,enabling organizations to grow, building competitive advantage, anddriving bottom-line impact. To succeed, organizations mustblend digital and human capabilities. Our diverse, global teamsbring deep industry and functional expertise and a range ofperspectives to spark change. BCG delivers solutions throughleading-edge management consulting along with technology anddesign, corporate and digital ventures-and business purpose. Wework in a uniquely collaborative model across the firm andthroughout all levels of the client organization, generatingresults that allow our clients to thrive.About BCG Platinion BCG Platinion's presence spans across the globe, withoffices in Asia, Europe, and South and North America. We achievedigital excellence for clients with sustained solutions to the mostcomplex and time-sensitive challenge. We guide clients into thefuture to push the status quo, overcome tech limitations, andenable our clients to go further in their digital journeys thanwhat has ever been possible in the past. At BCG Platinion, wedeliver business value through the innovative use of technology ata rapid pace. We roll up our sleeves to transform business,revolutionize approaches, satisfy customers, and change the gamethrough Architecture, Cybersecurity, Digital Transformation,Enterprise Application and Risk functions. We balance vision with apragmatic path to change transforming strategies into leading-edgetech platforms, at scale.Practice Area BCG Platinionlaunched in Germany in 2000 to add deep technical expertise to theBoston Consulting Group’s existing capabilities. Today, ourpresence spans across the globe, with offices in Asia, Europe, andSouth and North America. Our New York-based North American teambegan in 2014 and in 2017 acquired MAYA Design, aPittsburgh-based digital design and innovation lab, to grow ourcapabilities around technology and design. We support ourclients’ total digital transformation through technology, design,cybersecurity, and risk management & financial engineeringcapabilities. And together with BCG, BCG Platinion’sinterdisciplinary team of technical experts enable customizedtechnical solutions and accelerate delivery value through newbusiness platforms, application consolidations, and major systemimplementations. What You'll Do At BCG Platinion we're keen toengage with experienced, passionate and creative IT Architects whowill help us unlock our client's digital potential and ignitechange. Meaningful work is at the core of everything we do.We build unique solutions to the complexities our clients face,while providing our people with opportunities to explore and grow.A community of leading experts, BCG Platinion team members have anatural springboard for professional growth and deeperopportunities to excel. As a Lead IT Architect focused onCRM and Enterprise Solutions, you will advise clients on technologystrategies, ensuring flexibility and scalability in CRMarchitectures. Your responsibilities will include: * Definebusiness-aligned CRM strategies across sales, service, andmarketing functions to optimize customer journeys. * Evaluate andrecommend CRM solutions from platforms such as Salesforce, SAP CX,Microsoft Dynamics 365, Oracle, and Zoho based on businessrequirements and industry best practices. * Analyze and reimagineend-to-end processes (Lead-to-Quote, Quote-to-Cash, ServiceManagement, Customer Support) to maximize CRM value. * Buildcompelling business cases for CRM transformation initiatives,demonstrating ROI and tangible outcomes for clients. * Collaboratewith client teams to drive organizational change, ensuring useradoption and process alignment for CRM implementations. You willwork closely with clients to understand their issues, define ITstrategies, architecture solutions, win buy-in for yourrecommendations, and collaborate with fellow BCGers to transformclient potential into performance. You will be given end-to-endresponsibility for larger, highly technical and more complex'modules' within a project, and begin to develop specializedknowledge to help you solve clients' problems. You willstart to take on team lead responsibilities and demonstrateintellectual leadership Together with our clients, you will developsuperior digital and technology concepts and architecture solutionsas well as support technical implementations actively and on site,applying your sound technical know-how, your understanding ofbusiness contexts, and your analytical and conceptual skills. You will also help guide junior members of the team, helpwith project proposals, client care, building relationships withpeers and identifying new business opportunities. Finally asa Lead IT Architect you will contribute to the Practice Areadevelopment and help to build the BCG brand as a key member of thecase team. What You'll Bring * 10 to 15 years of experience in ITarchitecture with a strong focus on CRM solutions, in consulting,working with clients in the consumer goods, industrial goods orretail sectors. * Demonstrated experience with CRM platforms suchas Salesforce, SAP, Microsoft Dynamics, or Oracle working acrosssales, service and marketing. * Proven expertise in deliveringcomplex CRM integrations with external systems (Data Lakes, ERP,analytical platforms, and messaging systems) * Experience withcommerce platforms (such as Salesforce commerce cloud, Adobecommerce, etc ) and integration platforms (such as Mulesoft, DellBoomi, etc) * Have experience with, and understand how to lead,legacy integration and remediation (facades, strangler approaches,et. al.) * Overview of in modern architecture patterns: CI/CDpipelines, cloud-native development, and API-led integrations. *Deep understanding of: * Different integration patterns and bestpractices such as events, synchronous vs. asynchronous * E2Ebusiness processes: Lead-to-Quote, Quote-to-Cash, ServiceManagement, Marketing, etc. * Analytical mindset and excellentproblem-solving skills. * Experience of managing teams. * Strongcommunication skills for stakeholder engagement at all levels *Ability to work under pressure and willingness to travel to clientsworld-wide * Strong communication and presentation skills. *University degree with above-average academic performance in amathematical-scientific field, information technology, or businessadministration. Additional info Boston Consulting Group is an Equal Opportunity Employer.All qualified applicants will receive consideration for employmentwithout regard to race, color, age, religion, sex, sexualorientation, gender identity / expression, national origin,disability, protected veteran status, or any other characteristicprotected under national, provincial, or local law, whereapplicable, and those with criminal histories will be considered ina manner consistent with applicable state and local laws. BCG is anE - Verify Employer. (Click here)(https://careers.bcg.com/global/en/e-verify) for more informationon E-Verify.
