Head of Volume Management

Join us and help deliver the exceptional, every day.

Job Overview

The Volume Management team are the custodians of all knowledge around volume for our customers. They ensure all systems are maintained and contact accurate data to enable all teams to carry out their duties. They are also responsible for the creation of volume forecasts on behalf of our customers to feed into various systems / outputs.

Our Volume Management team provides support to all departments within our Energy and Decarbonisation division and covers volume forecasting, analytical reporting, and some administrative duties for our customers on both fixed and risk managed flexible energy contracts. This position will be responsible for the accuracy and quality of outputs presented to our customers and providing insight driven analytics to our internal teams.

The successful candidate should have a good level of technical knowledge in energy volume management, hedging principals, systems and market fundamentals.

This position will be responsible for the day-to-day management of the team as well as management of the processes that are followed by working with our heads of department to ensure a seamless delivery to our customers.

The successful candidate should have an extensive level of technical knowledge in energy systems, supplier relationships, and have an extensive knowledge of industry charges / systems whilst maintaining a focus on customer management.

Main duties

• Collaborate with our C-Suite customers, establishing strong relationships and offering valuable insights to help them make well informed decisions related to energy and carbon management

• Lead a team of talented energy professionals, ensuring constant opportunities for career growth and development within the team. Completing regular catch ups and annual MiReviews

• Identify and evaluate growth opportunities within the Corporate and SME markets, owning a pipeline of potential projects which will be tracked through our Igniting Growth workstream, and ultimately contributing to the success of the company

• Develop new products such as 24/77 energy around our customer's energy usage building in all energy sources and legislation

• Build bespoke M&T analysis customers and internal teams that will flag, track and highlight areas of abnormal energy usage and provide appropriate actionable insight to our customers

• Expand the teams capability to process and analyse data via BEMS where available to us either directly via our customers or through our TSOC teams

• Collaborate with the trading desk in the analysis of risk management performance, supplementing with delivery of hedging reviews, volume tolerance analysis and other reports as required

• Collaborate with other internal teams to understand non commodity charges applied to customers and present future risks to the wider business

• Any other duty which reasonably falls within the scope of this role

Requirements

• You have at least 5 years' experience or knowledge of the energy sector, particularly in non-commodity charges and supply contract variables

• You will possess an understanding of how volume is recorded and fed through the UK Energy Industry via all relevant parties. Ideally understand the data flow process from end to end

• You have at least 5 years' experience of using energy management solutions / systems to assist you to track, monitor, and optimise energy use for end user customers or internal Energy Management teams

• An understand UK's transmission and distribution frameworks and policy developments for renewable technologies, including existing and new support mechanisms for renewables and interaction with wider market design

• You have experience of monitoring and targeting techniques and be able to demonstrate how these are used to highlight energy use anomalies

• Ideally, you will have experience in forecasting or modelling energy volume

• You excel at producing high-quality communications and presentation materials for senior audiences, with the ability to convey complex topics simply and compellingly.

• Ideally, you will have experience of linking into BEMS to help provide analysis for end user customers

• You have strong quantitative and qualitative skills, you are highly organised with strong interpersonal and management skills with an ability to work to tight deadlines and self-manage priorities amongst multiple tasks

• You possess a demonstrable knowledge of the tools that can be applied to strategic challenges, and you're adept at using these to navigate and resolve complex issues.

• You're willing to work across a range of issues and able to adapt quickly as priorities change

• High proficiency in MS Office applications, including Word, PowerPoint, Access and Excel

• Programming experience in Matlab, SRSS and SQL would be desirable

Knowledge, skills & experience

• Proven background in working in an energy services team

• Demonstrable experience in leading teams

• Track record of working with large data sets, with appreciation of data visualisation

• Knowledge of all industry partners including the MOP/DC/DA market

• An understanding of energy and carbon management terminology, principles, and methodologies

• Proven ability with Excel and other data analytic tools

Person Specification

• Computer literate with a good working knowledge of Microsoft Excel

• An ability to work to deadlines

• An ability to work fast, but accurately

• High attention to detail

• Being able to work under pressure

• Excellent written communication skills

• Self-motivated

• Organised and accurate

• An understanding of the Utilities industry would be beneficial but not essential

• Able to demonstrate self-reliance and ability to manage own time and priorities

The successful candidate will be based in London, Northampton or another Mitie office, but also be expected to attend meetings at customer sites from time to time. Flexible working from home is available 2-3 days per week at management's discretion

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.