Location:Newbury + *Hybrid
Salary:Excellent basic salary plus bonus and Vodafone benefits
Working Hours:Full time hours per week – Mon to Fri
*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join Vodafone UK IT, which is at the core of our digital future, analysing and operating all our internal and customer-facing systems, with the aim of delivering the best customer experience. None of it would be possible without our innovative teams, creating a connected future with technologies like Cloud, AI and big data.
What you’ll do
This key role within UK IT is to continue to develop our 1-1 customer engagement and decisioning platform, ensuring it meets business needs and drives customer satisfaction. You will be responsible for driving the delivery of the platform, including business analysis, design, development, testing and successful handover into the business users and operations
You will act as the technical authority on projects, ensuring alignment with business goals and technical standards You will provide technical and business guidance to leverage the latest features and tools in Pega CDH. You will help shape Business Journeys and Propositions that allow commercial teams to fully utilise the value of Pega. You will collaborate with Product Owners, Solution Architects, and BAs to refine technical implementations You will identify Data Points that should exist in the Customer Decision Hub and design how they can be delivered into the platform in the most effective manner. You will help Identify Opportunities in Discovery Phases where improvements can be made to the wider E2E solution.
Who you are
You will have experience in designing and implementing enterprise grade Decisioning Solutions at scale with hands-on experience in architecture, design, performance, profiling, and scalability. You will preferably have experience in shaping solutions within the Customer Decision Hub ensuring it follows best practice. You will be ideally have previous experience in Batch based decision tools such as Unica, Adobe and others. You will have exposure to a variety to technologies, including object-oriented techniques/principles, database design, application design and infrastructure. You will demonstrate Experience working in Agile Frameworks and DevOps Frameworks. You will preferably have a PEGA certification such as; Pega Certified Decisioning Consultant (PCDC), Pega Certified System Architect (PCSA), and Pega Certified Senior System Architect (PCSSA)
