About iovox:
Hello, we are iovox, we do smart things with telephony and analytics. We work with some of the most prestigious marketplaces and digital marketing businesses in the world, helping them to measure and create value for their customers. The team at iovox have numerous high-profile clients including BT, Autotrader, Zoopla, PagesJaunes, cars.com, OnTheMarket and Immobiliare. Iovox is backed by world-class investors and advisors. We are looking to boost our UK team with someone ambitious, analytical, and organised. Even though we are working remotely, iovox still provides a friendly and fun working environment. We are multilingual close-knit team with a love of animals and music.
The Role:
We are looking for someone to join our growing team and help to evolve our speech recognition technology to greater levels of accuracy and efficiency. Our speech analytics technology helps organizations understand needs, concerns, and ever-changing customer expectations. We capture spoken audio, break it into words, and then transcribe the verbal form into text. Using our sophisticated models, we can unlock key customer insights, spot trends, forecast outcomes across all customer calls, SMSs, emails and chats.
Whilst we would prefer all the below skills, we at iovox ultimately hire on your potential. We appreciate honest, hard-working, reliable people and we would rather train an awesome person than to hire someone who does not fit our team culture. We believe that you need to be happy at work and we strive to fulfil this for our employees.
Tasks include:
- Listen and analyse phone calls for patterns to build actionable models
- Gathering, cleaning, and processing raw data
- Developing tools and processes to monitor and analyse data accuracy
- Building data visualization tools, dashboards, and reports
- Training LLMs and keyword models in line with normalisation and NER services.
- Present findings in an easy-to-understand way to inform data-driven decisions
- Conduct learning research in Speech and Natural Language Processing
- Conduct research and experiments to improve accuracy
Essential Skills:
- Very good high level Mathematical skills
- Excellent written and oral communication skills in English
- Highly organised
- Excellent problem-solving and analytical skills
- Plenty of initiative, creativity, and fast learner
- High comfort levels with Python, MLLs and other AI and Machine learning tools.
- Willingness to get involved and learn
- Have a sense of humour
- Right to work in UK
Preferred Skills:
- A degree in Maths
- Experience in SQL
- Experience in Speech Processing and Natural Language Processing modelling
- Direct hands on Experience, working with telephone calls, SMS or email messages to build models and train LLMs.
- Experience in designing predictive models and machine learning algorithms
- Writing programs to automate data collection and processing
- Fluency in second language such as French, Italian, or Spanish
Perks of the Role
- Private Medical and Dental Care
- Competitive pay based on your skillset
- 25 days paid holiday (plus the period between Christmas and New Year)
Process
- Initial interviews held remotely by invitation only
- Unfortunately, non-shortlisted candidates will not be contacted
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