Data Science Manager (Applied AI)

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and there is exciting work to do. We are building an Applied AI team that leverages AI and ML to transform data into value, drive product innovation, improve user experience, enrich Trustpilot's data ecosystem and enhance business growth.

We are seeking a Data Science Manager to join our Applied AI team to help us in our mission. The role focuses on managing and developing a team of Data Scientists specializing in Applied AI, across junior, mid-level, and senior roles, with hands-on experience throughout the ML lifecycle and collaboration with cross-functional teams.

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• Line manage a small team of Data Scientists
  
• Manage the delivery of multiple Applied AI projects and balance delivery with Applied AI best practices and standardization
  
• Collaborate with cross-functional teams including product management, UX, data analytics, and engineering across multiple product contexts
  
• Engage effectively with technical and non-technical stakeholders, translating product/business requirements into Applied AI deliverables, and occasionally contribute to hands-on delivery
  
• Prioritize and shape Applied AI deliverables across product innovation, maintenance, research, and foundational efforts, considering roadmaps and needs of multiple product teams
  
• Identify opportunities to improve existing AI models using NLP, topic modelling, recommendation, classification and generative AI
  
• Collaborate with the MLOps team to standardize deployment and maintenance processes and minimize manual effort
  
• Promote a culture of collaboration, accountability, technical excellence, innovation, and high performance
  
• Attract, engage, and retain Applied AI Scientists, supporting their growth
  
• Ensure teams have high technical proficiency and quality
  
• Manage and mitigate high-risk elements of major initiatives with cross-functional transparency
  
• Enable other functions to perform at their best through effective partnerships
  

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• Extensive experience as a Data Scientist / Applied AI Scientist before transitioning into the leadership track in technology, or in a technical consultancy
  
• Experience leading a team of Data Scientists, prioritising work, and developing people
  
• Ability to use data and metrics to inform decisions and align Applied AI efforts with business/product goals
  
• Extensive stakeholder management experience, with ability to create alignment across teams
  
• Strong communication skills for technical and non-technical stakeholders
  
• Aspiration to contribute to the future of Trustpilot with pragmatic technical decision-making
  
• Experience with analytical and quantitative problem solving using advanced statistical techniques, ML and generative AI methods for online content (e.g., sentiment, sequence analysis, forecasting, trend analysis)
  
• Experience building and deploying reproducible, production-ready AI/ML models at scale, with solid data engineering skills
  
• Prior knowledge of NLP and Generative AI is essential
  
• Experience with large datasets from tech platforms, e-commerce, or SaaS; use of behavioral data and AI/ML methods to develop data-driven product features
  
• Proficiency in Python, R & SQL for data manipulation, modelling and scripting
  
• Experience with cloud services (AWS or Google Cloud) for scalable AI/ML development and deployment, plus data pipelining (e.g., Airflow)
  
• Minimum BA/BSc in Statistics, Mathematics, Physics, Computer Science or related quantitative field (Masters/PhD preferred)
  

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• A range of flexible working options
  
• Competitive compensation package + bonus
  
• 25 days holiday per year, increasing to 28 days after 2 years
  
• Two paid volunteering days per year
  
• Learning and development through the Trustpilot Academy and Blinkist
  
• Pension and life insurance
  
• Health cash plan, online GP, 24/7, Employee Assistance Plan
  
• Headspace for mental health
  
• Paid parental leave
  
• Season ticket loan and cycle-to-work scheme
  
• Central office location with amenities and social opportunities
  
• Team socials, ERG activities, and company-wide events
  
• Access to deals and discounts, financial advice, and talent acceleration programs
  

Trustpilot began in 2007 with a simple idea: to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are open, independent, and impartial. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions. We have more than 1,000 employees and are headquartered in Copenhagen, with operations in multiple cities worldwide.

We are committed to a diverse and inclusive workplace and value different viewpoints and experiences. We will consider all applications without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. We are a global company and handle personal data according to our Privacy Policy.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive. If you are ready to grow, join us.