Description
JOB TITLE:Data & Analytics Manager – Channel Insight
SALARY: £62,000+ (dependent on experience)
LOCATIONS:Bristol / Newport
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
About This Opportunity
An exciting opportunity to join our Channels team within Business & Commercial Banking (BCB) and support the transformation of the business to meet our strategic objectives to build a digitally-led relationship bank for our business customers.
The Channels team sits at the heart of the strategy, accountable for shaping the digitisation plans, harnessing data to personalise multi-channel client interactions and developing a leading customer engagement strategy. The Channel Insight team underpins this as a centre of excellence for digital performance insight within BCB, utilising our analytical knowledge, numeric reasoning and experience to convert data into actionable executive decisions to develop and commercialise the business.
This role will be part of a multi-disciplinary team being formed to drive forward our growth plans to deepen the relationship with customers throughout the lifecycle by increasing product holdings, activation and utilisation and driving greater retention of the client base. You'll work in conjunction with Product, Sales, Brands & Marketing and Risk teams to deliver at pace.
As a Data & Analytics Manager in the Channel Insight team, you’ll be responsible for:
Leading on analysing the impact of a range of digital marketing and commercialisation activities to determine growth and further optimisation opportunities in activation, utilisation and retention
Using data visualisation skills to tell the story of performance, highlighting those areas of focus and opportunity for your partners
Regular performance tracking to enable effective management of the digital channel, extracting data to assess performance, with ad hoc analysis produced when required to diagnose causes of performance volatility
Working across the multi-disciplinary team including our Cash Management & Payment colleagues to understand the change agenda and forecast impacts on performance to inform trade-offs and prioritisation
What you’ll get in return:
Ownership of a portfolio of priority initiatives at the centre of the business transformation, building your knowledge of the BCB business and associated growth initiatives
Opportunity to build your network across the breadth of BCB and beyond
Exposure to senior leadership across Digital Banking, Analytics & Propositions and wider BCB
Stretching and broadening your leadership capabilities including critical thinking, influencing and storytelling.
Job satisfaction and purpose with a role aligned to driving forward our data and digitisation agenda to meet our client and business needs
Why Lloyds Banking Group
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
What You'll Need
Experience as a data warehouse specialist or data analyst, data engineer, marketing performance analyst or related analysis role at a mid to senior level
You’ll have some analysis experience using a complex and large relational database (e.g. Teradata or Hadoop or something of similar scale)
Intermediate scripting or programming skill for data extraction using a tool such as SQL or SAS or Python (any of these, not all of them!)
We’d also love to see your track record in using data and analytics to influence decision-making within a commercial environment and confidence in telling stories through data. Good presentation skills are a must!
Any background in digital marketing or product performance would be helpful.
About Working For Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
