Who We Are

Today’s exciting business environment is more than that – it’s a period of disruption between the pandemic, global business change, and internal process complexity. For us to focus on simplicity and the best customer experience, we need great talent and the right abilities to be successful. This is now a mantra for our Cisco leadership team and for us.

The Device Experience team is responsible for providing an outstanding employee experience to Cisco’s global workforce. As a company that continually ranks as one of the best places to work, employee experience remains as a top priority for Cisco. Together, we will Reimagine Cisco’s Employee Experience by improving the power of technology, the best of business processes, and superior data insights. Show the world how to Reinvent applications and showcase the power of Cisco: our people, products, processes, systems, and data. Please join us and make this journey together!

What You'll Do

We are looking for a Data Analyst to join our team and help us in our mission to deliver an extraordinary device experience for our employees. We use data to prevent problems, unmask hidden value, accelerate decisions, and drive overall employee device experience improvements.

You will work with a wide range of datasets centered around laptop and mobile devices and collaborate with various teams including, Security, Mac - Windows - Linux, Asset Management, and more.

Develop and maintain critical metric measures, reports, and dashboards that highlight relevant trends, patterns, and areas of importance. Dissect and understand existing Power BI dashboards containing sophisticated calculations and multiple data sources and work to update, maintain and improve them. Proactively maintain critical metric consistency across various dashboards within our Power BI workspace. Work with various collaborators across several service areas within Device Experience to understand their business needs and develop data insights that meet those needs. Meet ad-hoc reporting requests in a timely manner. Perform root-cause analysis and data discovery to surface what matters most. Derive a data story or narrative behind the numbers and interpret trends/patterns. Work with our data engineering team to identify and bring together new datasets. Work within a distributed team, across Australia, the UK, and the US. Become a reliable data authority/specialist for a particular business area.

Who You Are

You will be a tenacious problem-solver with solid attention to detail and revel in translating raw data into important insights.

You will have outstanding communication and presentation skills as well as a genuine love for creating data visualizations that capture our collaborator’s attention and steer them toward what matters most.

You will also pride yourself in producing accurate and reliable statistics and data analysis findings with a passion for using Power BI and/or Microsoft Excel.

Education/Experience:

Bachelor or equivalent experience in Mathematics, Computer Science, Information Technology, or a relevant degree. Experience working in a Scrum Agile environment. At least 3+ years' experience working as a Data Analyst or similar role.

Technical Skills:

Must have intermediate to advanced Power BI skills/experience (including DAX). Must have intermediate-level SQL skills/experience. Ability to wrangle data to manage sophisticated datasets and find the best possible way to reduce data refresh times and produce desired outputs. An understanding of data visualization principles and a passion for what makes a “great” dashboard. Familiarity with computer operating systems, Mac/PC/Linux laptop models, and/or some awareness of recent security vulnerabilities/attacks in the technology industry is advantageous, but not essential. A basic understanding of the ETL process is effective but not essential. Experience using Python or Power Automate is advantageous but not essential.

Interpersonal Skills:

Demonstrable ability to be resourceful in learning new processes, systems, and programming languages. Proactive communicator within a team and toward collaborators/customers. Able to clearly summarise sophisticated analytical results (or similar) to a non-technical audience. Highly organized and able to work on multiple projects at the same time, while meeting collaborator expectations. Able to confidently collaborate using online chat, video meetings, and email. Able to tell compelling stories with data.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.