Job summary

Central and North West London NHS Foundation Trust is a Top Employer Award Winner and works in partnership to provide responsive and dependable primary care, mental health, intellectual disability and substance misuse services to the diverse and culturally rich communities we serve.

In our quest to deliver patient-focused quality care we are looking to recruit a highly motivated, innovative and enthusiasticData Analyst and SARs Coordinatorto join our forward thinking, friendly and expandingHealth & Justiceteams in the Surrey prisons.

You will be a key member of the Surrey Prisons Performance and Administration team supporting Healthcare and play an important role in ensuring accurate and high quality data is collected and collated for service reports. Quality data collection is required for commissioning purposes for the service as well as ensuring the requirements are met for both local and national standards.

By joining our Healthcare service in the Surrey Prisons you will provide essential administration and high-quality data support to the clinical teams. This role is pivotal in supporting: patient safety, risk management, clinical guidelines and quality improvement.

Our healthcare services work to a 7 day week working model, to ensure our patient's healthcare is managed and maintained to the highest of standards at all times.

Main duties of the job

This role has responsibilities aimed at maintaining the quality of data held within the Trust's clinical systems ( SystmOne, Nebula ) for Healthcare services in the Surrey Prisons. This will include auditing patient health records, data entry / data corrections. The post-holder will support the completion and monitoring of Subject Access Requests. The post requires a resilient, methodical thinker with excellent problem solving skills. The post holder will work as an integral part of the Performance and Administration team, supporting Primary Care, Mental Health and Substance Misuse services within Surrey Prisons. The role will include some general administrative responsibilities for the team.

About us

Central and North West London NHS Foundation Trust offers its staff ongoing career progression through:

Monthly supervision Annual personal development plans/appraisals Access to exciting internal and external training opportunities.

Excellent progression through various career pathway opportunities such as but not limited to:

Preceptorship Programme Support & guidance with Revalidation Hidden Gem & annual award ceremonies

Excellent staff benefits, our benefit packages are amongst the best in London:

Health & wellbeing services Season ticket loans Cycle to work scheme Relocation package

The trust also values its staff and you are entitled to become a member of MyTrustBenefits. MyTrustBenefits is an online portal for all CNWL staff, as well as their family and friends. It offers over 1400 discounts at hundreds of retailers nationwide. Save money on your weekly food shops, toiletries, cosmetics, cinema, meals out, holidays, travel and entertainment. You can also access free online courses on a variety of topics, professional and personal, ranging from business management, languages, law and teaching.

All of our sites in Surrey offer free use of the onsite leisure facilities and free parking for staff.

Job description

Job responsibilities

Work with clinical services and support functions to enable high quality data entry requirements across the system in line with local and national standards

Follow Trust procedures and protocols when inputting data into clinical systems

Liaise with internal teams, for example Clinical Services, Business and Transformation and Digital Skills as and when required

Inform line manager as soon as possible of any new data quality issues which become apparent.

Carry out audits of patient health records, identifying data quality issues and work with the service administrators and clinicians to support with improving processes, to avoid a recurrence.

Assist with training new members of staff when required

Contribute to the maintenance of a suite of Data Quality Team reports

Handle all patient identifiable data in a secure and appropriate manner and to always apply Information Governance principles

Use the Trusts Business Intelligence solution (Tableau) to source information as required

Act as a Tableau champion, supporting services to get the best possible outcomes from this BI solution

Provide general administrative support as needed by the team

Support with meeting administration as required

Completion of Subject Access Requests

Support with clinical systems user queries

Person Specification

Education and Qualifications

Essential

oGCSE English and Maths Grade C and above or other equivalent qualification

Skills & Knowledge

Essential

oA good working knowledge of Microsoft Office, including Word, Outlook and Excel. oExcellent communication skills - both written and verbal. oAbility to work positively and flexibly within a team with constantly changing priorities. oUnderstanding of data quality and the causes, and impact of poor data quality oResilience; ability to deal with sensitive information. oAnalytical and methodical thinker with excellent problem-solving skills

Desirable

oGeneral understanding of Key Performance Indicators. oUnderstanding of the Data Protection Act and issues around Confidentiality oAbility to work independently and to plan and prioritise workload in a pressurised environment

Previous Experience

Essential

oExperience in a similar role where data monitoring / resolving has been a key element of the post.

Desirable

oPrevious experience of working within either a Prison, Healthcare or similar setting