Competitive Salary

Permanent/40 hours weekly

Bognor Regis/Hybrid

Are you an experienced Analyst who enjoys delivering data insight and reporting? Do you have experience of working in the automotive industry with luxury vehicles?

As a Warranty Analyst and Reclaim Support with the MSXI Global group, you will have the opportunity to support the Warranty teams to identify component failure rates, detailing the root cause, from warranty claims data and warranty returned parts.  From this data you will support the OEM to recover the costs from the suppliers and reduce costs.

The ideal candidate will be experienced in collating, analysing and reporting data, with a passion for reporting on metrics and business information from various data sources on time to a high standard.

Candidate Specifications:

Day to day, the role will include delivery of metrics from various data sources and systems using assigned templates. You should be comfortable presenting your reports and analysis to Senior Management along with improvement recommendations. You will also liaise with engineering and reclaim department supporting the parts return process

The aim of the Warranty Analyst and Reclaim Support is to monitor warranty claims trend by top 50 issues and model and liaise with technical to ensure they are covered by known topics/fixes.

• Ability to collaborate with and support other departmental teams, including Field Quality Team, in improving business practices and processes
• Ability to identify trends within data sets and forecast predications on reclaim potential and timelines
• Complete reviews of 8D reports and defect identification
• Negotiate with suppliers on warranty reclaim cost levels
• Analysis of warranty claims import duty and cost calculations
• Provide information, in various formats to the Warranty and Technical teams, on KPIs to improve fix implementation
• Creation and maintenance of weekly and monthly campaign completion reports
• Proven analytical skills and the ability to interpret data and produce reports- preferably within an OEM Automotive Aftersales environment
• IT literate with strong Microsoft Office skills, in particular MS Excel, Access and PowerBi
• Effective time management and ability to work under pressure and to tight timelines
• Excellent verbal and written communication skills with exceptional attention to details
• Enthusiastic, flexible and proactive personality
• Personal qualities of integrity, credibility, and a commitment to and passion for the brand

Working Pattern and Location:

• 40 hours per week (Monday – Friday)
• Bognor Regis, possible move to Goodwood

What we can offer you:

• Comptetitive Salary
• Other company benefits include:
  • 25 days annual leave
  • company contributory pension plan
  • cash back health care scheme, life assurance
  • car salary exchange scheme

About MSXI:

With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

Please be advised that applications sent via email will not be considered. To ensure that your application will be reviewed by our team, send your CV by clicking the 'Apply' button above.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity.